Target — Local services in Woodinville

June 2023, I purchased a physical gift card at Target Woodinville store. (13950 NE 178th Pl Ste. 100, Woodinville, WA 98072) Several days later, when using the card, it didn't work, and after calling the phone number on the card, it said the card wasn't activated. We checked the receipt and barcode on the card several times. Those information does match. It seemed the system issue from our views. Then I went to Target Woodinville store to get help. The real story started from here.

I stated the issue to a Customer Service staff. Without any attempt to listen the problem and provide help, the staff just simply said they do not handle any gift card issue. I understand first tier customer service might not have enough knowledge/experience to deal with the situation, so I asked for a supervisor. Surprisingly, supervisor with name tag Mike came after several minutes with the same attitude, and not will to provide help. When I was trying to explain this might be system issue and the information I got from the gift card phone call said I need to contact the place where I purchased the card, a tall lady with glasses and without a name tag came said the gift card I was holding was not from target. This brought a lot of questions in my mind. Did you know the situation here? Did you check the receipt and barcode? Are you saying it's fraud? Are you familiar with your produces enough? So I brought Mike and the lady to the place of the gift card. And then Mike realized my anger appears. Mike changed her tone and attitude, provide me 800 customer service phone number, and also said let Mike know the result after I call 800, if needed Mike would talk with store manager.

The experience with 800 customer service was very happy. It was 10 out of 10 even they didn't resolve the issue. However, through the 20+ mins talk they are willing to listen/understand the problem, contacting different department, trying to find out what's going on, providing solutions, and giving case number for next call if necessary.

I decided to go back and talk with their store manager. It's not the gift card anymore, it's all about the store I like should not be like this. The whole store customer service experience was so disappointed. For years, my beloved Target has not been like this.

After asking for several times of meeting with store manager, they finally called the manager out. The manager with name tag Alex didn't say anything to me, no greeting, no talking after coming out. Alex knew my case since Mike talked about when I was out for the 800 phone call. I stated the whole thing, and made it clear this is not the gift card issue any more. However, the whole time Alex was cold, and the attitude was against me from the time of we met. Alex was not willing to listen to any feedback. The communication with Alex totally failed. I was wondering if Alex was a real store manager. Several minutes later, I knew it's wasting my time, and left my favorite store with total disappointment.

That early morning ruined all my good memory at Target Woodinville store. Hope this feedback can bring some attention of staff training team and help with improving...

I did not have a good experience here. I dont usually shop here but i bought a phone charger here on 10/16/14. I decided it was not the quality i wanted so on 10/27/14 i brought it back to return it. The woman at the return counter explained to me that the item on the reciept didnt match the barcode that was on the box. The thing is that I kept the box and receipt in the bag tied up because i knew there was a chance i might return it. She explained she could only issue a store credit. So i asked to speak to the manager. The woman who approached me (the store manager) stared at me with a blank stare and didnt even say "hello" or "how can i help you". Once i innitiated a convo, and explained she did not try to help me get to the bottom of how the barcode on the reciept and the barcode on the charger box didnt match. She insisted that they always scan the barcode and never manually type it in. She implied that i somehow must have broght back the wrong item or wrong receipt. Being as i never shop there i know i didnt mix anything up. the reciept and the box stayed together tied up in the original bag from target. The reciept was dated for 10/16. The manager looked at the original reciept and explained that the item description was "mbl charger" which meant mobile charger and that the item i was returning wasnt a mobile charger but actually just a "usb cord" At this point i was getting a little upset (partially due to my lack of food intake/ drinking coffee all day jitters.) I said this is a little f word-ing rediculous. She then said because of my attitude she would have to ask me to leave or shed call the police. Really? Thats how you treat an upset customer? So i took the gift card, both reciepts and left. After i left, when examing both reciepts i noticed the return reciept with the different barcode (the one on the charger box) also had a description of "mbl charger". so basically they both said "mbl charger" I dont shop at target so i didnt want the gift card, but worst of all the barcode for the return was 3 dollars less than what i had originally paid. So I lost 3 dollars. Not a big deal but it was the lack of customer service that really upset me. They were making me feel like i was lying and it...

I'm not sure what's happened to Target and "taking care of customers" I've worked retail for over 30yrs its not easy! I rarely to never write a bad review in fact I've written MANY positive experiences I've had at Target, as well as mentioning names and excellent customer service! Today changed my mind! I'm beyond a "regular" in their stores! I specifically went in to find husky size pants for my son. Most husky size is online but by a miracle there was 1 pair. Only needed for Saturday event! I check out at self check and no price on the pants except a tag that says 2 piece. Clearly these pants aren't a "set" they rang up $29.99 but the price was $14.99. She wasn't going to honor the price and insisted on charging me for 2 pieces until I walked back with the same pants. She asked an employee and charged me $14.99. I wasn't trying to scam or over reactbut I was clearly irritated! Then I walk over to Starbucks a young man was training an employee and I'm ignored maybe 30sec. Not the end of the world UNTIL I was rang up $6.50! I let him know it's 4.35 they wring up a quad American as a venti not individual shots! Again I get challenged as i said all starbucks I go to inside Target, fred meyer, safeway and Starbucks store its 4.35. His response " I have to do what Target says! Yet 100x including just yesterday its never been 6.50! I'm starting to wonder about how this company treats their employees as I've put Target on a pedestal of one of the best places to shop! Friendly employees, great prices etc! Honoring prices and taking care of a customer is excellent customer service! May sound petty but to have two bad experiences in one day is sad! A billion dollar company worried about a few buck and making a "regular"customer happy must not be what...