Verizon — Local services in Woodinville

I wish I could give zero stars...

My husband's Google Pixel took an unfortunate swim in the Puget Sound and was not fixable. Stopped in the Verizon store in Woodinville. I wish I could remember the name of the guy that was "helping" us but I unfortunately forgot...

He kinda rubbed me the wrong way from the beginning but I tried to let it go. He tried to sell my husband on how great the Galaxy 8 is which, whatever, his job is to sell but if you are trying to sell the newest release, try giving people actually info on why it's better. Just telling me it's just "all around superior to anything else" isn't very detailed info.

Even still, we were ready to move forward and pay off the Pixel and get the Galaxy. Then this kid tells me there's an "activation" fee... wait why am I paying to activate a phone that you pop a new SIM card in...? I'm not activating new service... just the phone. So we question the kid and his response is that he can change the words around and call it an "upgrade fee" but it's basically unavoidable regardless of where we go. He was very rude and was never able to offer any straight info. So, screw this store we will go else where. We weighed our options and decided to go to Costco.

COSTCO SAID THE FEE WOULD BE CREDITED BACK TO MY ACCT AS A PART OF OUR BOEING DISCOUNT PROMOTION!

So wait, rude kid at the Verizon store, who had our acct pulled up, is trying to sell me on how it's unavoidable? Fail. Nice try, you shouldn't have been a jerk. If the store hadn't of been closed I would have gone back over there just to ask him once more on clarification. Also, Costco gave us a bunch of free accessories and a mail in rebate for $250 in Costco cash so, waaaaay better than the poor customer service at the Woodinville store. Go to Costco first and save your self the bad experience of the verizon store.

By the way people, aside from possibly being part of the promotions through your employer, Verizon will offer to waive it if you buy their over priced accessories. So as you can see, this fee is bs. Good luck shoppers, you will prob get much of the same nonsense at any Verizon store but I will never give the Woodinville store my business. Rudeness and hard selling is poor...

This will be the second review i have written in my life. I know usually these reviews are biased based on happy customers usually don't feel the need to say it. With that said the other review I had written was extremely positive.

I recently purchased a phone case from Verizon Woodinville. I was told i had 14 days to return it if not happy for $50. It is hard for me to get the time to go and do things that are not work related. But none the less i knew closing time was at 8:00pm so I better rush to get there. As i was leaving i realized i had left my wallet inside the house and was low on fuel. No worries i will get my refund and fuel up then. Well i find out after about 10 minutes they don't have any cash they told me. I said i just saw you pull out several $100 dollar bills from the till for closing. Yes but don't have small change. I tell them my worries, and might they go next door to anyone of a dozen businesses and get some change its rather a big deal. My large truck drinks fuel. Jason I believe the name was? Tells me they can leave with any of the money to get change? Well Jason I mentioned i don't think i should have to schedule another time to return on my personal time and expense because you don't have change like a normal business. Maybe be a manager and make an executive decision to get some change. I felt like i was at a used car dealer, ill go talk to my manager. If you don't have any authority to make a common sense decision why not get someone who can? So Jason my truck indeed did not make it. Thank god i have AAA and they brought me a few gallons of gas to get my vehicle off the road and the public safe and sound. You offered nothing but an arrogant attitude. Nothing to compensate me for my time and a general thats your problem attitude. You suck at customer service and are frankly a little punk kid.

As for all the other guys there super nice folks and did what they could. But you are only as good as the...

My wife and I have been customers of Verizon for many years. While we have always loved the coverage that we get with Verizon, we have for the most part hated the in store customer service aspect of the company. Basically we've stayed because phone coverage is really good. This past Friday my wife purchased a new phone and we picked it up in the Totem Lake store in Kirkland. After being passed off a couple of times we were put with a young man that had the attitude that him showing up for work was a favor to us. After supposedly changing over my wife to her new phone we left....only to realize all three phones on our account wasn't making or receiving calls. The only thing successful this store did was to make some customers think really hard about changing service providers despite coverage. The next morning we went to The Verizon Store in Woodinville. Needless to say we went in with attitudes.....we were met at the door by Daniel Sezer, his name tag said he was a Solutions Specialist. We explained the whole ordeal and he apologized for our experience with Verizon. Daniel was able to resolve our issues and actually took the time to make sure we were satisfied with our phone. This young man was able to defuse the situation, fix the problem and actually sell us other products and services that no one had ever taken the time to show us at any other store we had been in. If I knew I had a good product but a very undesirable customer service base I think I would strongly consider making Daniel a trainer. Obviously the training program in place now isn't doing a...