Mattress Firm Zephyrhills — Hotel in Zephyrhills

I am not the one to leave reviews but after my most recent transaction at this location I felt obligated to let my fellow Zephyrhills shoppers know about my experience. I came in looking to view a couple of mattresses 03/18/2023 and the staff gave us a friendly approach upon walking through the door. The store didn’t have a floor model for testing that I was most interested in (Beautyrest Black/Plush). I was then shown a different brand to test similar comfort to the Beautyrest Black Plush. The model I tested was Posturepedic® Plus Hybrid High Point 14" Plush Mattress and it felt so good that I debated hard back and forth between the two mattress brands. The plus about the Sealy mattress was the cooling technology and the fact that it was a hybrid mattress. What SOLD me was the base, which we mentioned to our associate . It was discussed that the base on display included two-zone massage in addition to zero gravity option. My elderly parents which accompanied me tested the bed and base features and fell in love. They decided to purchase the mattress and base as well (Keep in mind they made no plans on making a purchase that day). Our associate even provided us pricing for a returned base from a previous customer for a discounted price which we declined because we wanted new and liked the fact it had warranty. We went to the front desk and provided information for payment and delivery. Delivery was fast I must say. I purchased on Saturday and it was delivered Monday. However, when I tested the bed after work on Monday I realized the base controller, base and functions were different than what we tested in the store. My husband immediately called the store was told by an associate not present the day of purchase that we were signed up for a base we never agreed to. Our information was taken down and management nor our the associate has reached out to address the concern. I’m in sales so I understand the importance of sale, but I also learned the treatment of your previous buyer is even more important for future success. The adjustable base on display with the mattress was Tempur-Pedic TEMPUR-Ergo® Adjustable Base and Zephyrhills Mattress Firm location ordered and priced us for Sealy Ease™ Adjustable Base instead. I understand mistakes happen but when you are paying substantial amount of money and not receiving what you’re excepting nor the service this is quite upsetting. I wished that management would have reached out with some type of support/solution because they did not receive one but two sales from my family that day. I hope this can help any potential buyers and help this location learn from their mistakes and grow...

I am a repeat customer of this company but this was my first experience at the Gall Blvd store in Zephyrhills, FL. I was greeted by Laura and she was so helpful. She asked me a variety of questions to ensure she understood what type of mattresses might work best instead of me just plopping down on every mattress she had on display. I told her how much I loved the prior queen size mattress I bought from this company, which I still have but this time, I needed a king size. Your company had my prior purchase listed in the database so she was able to tell me what I bought previously and built her recommendations for me based on that. So, I was happy to try her recommendations and I loved the “new Norman” aka Norman II which arrived today, on time and set up with care. The team was polite and asked if I wanted them to wear shoe covers. I really appreciate the level of customer service from Laura and the delivery team. I will definitely get the next one I need for my other guest room from...

My BF & I went in to look for an adjustable bed to help with his many recoveries he has coming up from surgeries in the future. We were immediately greeted and helped by Laura. She took us around the store and had my BF test out the beds as she adjusted them to make sure they were comfortable enough and fitting for what he needed. Once we agreed on a base, she took us around and showed us the mattresses she recommended and the best qualities of all of them. Once we decided on a base and a mattress, I told her how quick I would need it and that I would need to have it installed too. She got everything set up and the bed is supposed to be delivered and installed for us tomorrow, only 2 short days after we went into the store. She was absolutely amazing and was sure to hit every requirement right on the head. We have never been so happy with an experience before. If you go to this store, please please ask for Laura. She will make your experience the best...