Don Boutique Hotel Montevideo — Hotel in Montevideo

The room was awful and, at least some of the staff were awful. There was no mini fridge in the room, no coffee maker, kettle, cups/glasses, nothing. When I went to the front desk the guy (Miguel I think) at first pretended to be confused. I showed where on their web site it said "gourmet minifridge" he told me no that was not for standard rooms. I showed him that it said standard room. He then said that was for a queen standard and I had a twin. I showed him it said queen and twin. He said "Hmm nothing I can do." He seemed really committed to being right. The hotel has 21 rooms and most were vacant (I saw the house keepers list). Several other rooms had the doors open so I looked inside of 2 of them (higher end than my standard room) and neither had Gourmet minibars, although 1 of 2 had a minifridge and both did not look so in disrepair as mine. The experience went downhill from there. TV had only one channel, lots of broken and damaged fixtures, swing feature of A/C inoperable, both dimmer switches for lights over the bed were non functional, The Place is also next to a parking garage and the staff was incredibly loud. The solarium pool area was barren, not a chair or table in sight, no lights in the evening. The room was awful, the list of problems lengthy. I've attached some pics below. I guess you could claim that it is a one-off room, but if that's the case, why keep selling it? The morning staff and the breakfast was decent, but I'd avoid this place...

It might have been cute and charming once upon a time, but staying there was a mistake.|The hotel is seriously worn out. I mean towels with holes, old airconditioning not anymore up to the task of cooling and very noisy, pool with many tiles missing and so on.|This is also the first hotel I have ever been that asks you to sign a paper that they will charge you USD 10,00 for very time/day you consume/drink something in your room, unless it is from the poorly stocked and very expensive minibar.|Although they advertise "Home Made" breakfast, nothing is really home made and average quality.|Worst is the open air concert venue right across the small street. From our room we could look right into it. As we stayed there during Carnival, we had a weekend with three events and another weekend with 5 events that lasted till the wee hours. And then a rock concert in the middle of the week. Noise reached up to 63-65 decibels inside the room. Obviously sleeping was impossible. We had a room at the front of the hotel, and at our request they moved us to the back of the hotel in a much smaller room, but the sound reflection was still way to strong.|We requested for a room in another hotel of the same company that was away from the noise, but that was refused. At the end we left the hotel and booked another. We were not re-imbursed for those nights lost. Horrible experience and we will never...

It might have been cute and charming once upon a time, but staying there was a mistake.|The hotel is seriously worn out. I mean towels with holes, old airconditioning not anymore up to the task of cooling and very noisy, pool with many tiles missing and so on.|This is also the first hotel I have ever been that asks you to sign a paper that they will charge you USD 10,00 for very time/day you consume/drink something in your room, unless it is from the poorly stocked and very expensive minibar.|Although they advertise "Home Made" breakfast, nothing is really home made and average quality.|Worst is the open air concert venue right across the small street. From our room we could look right into it. As we stayed there during Carnival, we had a weekend with three events and another weekend with 5 events that lasted till the wee hours. And then a rock concert in the middle of the week. Noise reached up to 63-65 decibels inside the room. Obviously sleeping was impossible. We had a room at the front of the hotel, and at our request they moved us to the back of the hotel in a much smaller room, but the sound reflection was still way to strong.|We requested for a room in another hotel of the same company that was away from the noise, but that was refused. At the end we left the hotel and booked another. We were not re-imbursed for those nights lost. Horrible experience and we will never...