Stella Maris Beach Danang Hotel — Hotel in Đà Nẵng

We stayed for two nights in this hotel. Overall, the staff are friendly and polite and try their best to greet you every time. Place is new and clean. Breakfast spread was simple and satisfactory. Very basic choices of Asian and Western. Found the bread to be very thinly sliced as compared to other hotel.

Our room’s lounge chair was extremely damp. Only found out after my wife sat on it. 😡

Had issues with our room TV upon check in. Jerking and freezing pictures. Called front desk and technician was dispatched to our room promptly to check on the issue. Was first advised that the issue happen to international channels only. Hence, as a overseas tourist, am I advise to watch local channels only? In local Vietnamese which I don’t understand at all?

I didn’t take this reason and questioned further and then the technician found that the same issue happen to local channels too. Was next advised that the issue was due to weather and poor reception. Again, I didn’t take in this reason and asked if the same issue happen to all the other rooms in the hotel. Technician wasn’t sure, by then the guest relation officer who had arrived in my room wasn’t sure too.

I suggest that if this issue happens to every room in the hotel due to bad weather, then it speaks volume of the set up of the hotel itself, but if this issue only happen to my room, either you change me a room with a working TV or you fixed the problem. After internal discussion between guest relation officer and further checks by technician, I was now told the issue is likely with the TV so they will change a TV for me to see if the issue can be resolved. The problem for the issue of the TV change from only selected international channels to weather and now to TV problem. 👏👏👏. What is the exact diagnosis of the issue???

I suggested instead of changing the TV, why not try changing the TV box or check the wifi router. After awhile, another technician came with another TV box, change out the one in my room and atlas… the TV is working again. No issue with local or international channels, no issue when it is raining heavily outside and lastly no issue with the TV but a faulty TV box.

Great hotel, great location, polite staff but poor diagnosis of a simple issue with TV. The worse is to receive excuses from hotel staff whom I felt are trained poorly to deal with feedback, I felt the staff were more of trying to push the issue away rather than solving the issue. 🤷‍♂️

Lastly, as other reviews have mentioned, rooms are not sound proof at all, so be ready to be disturbed by loud speaking guests or kids...

Upon arrival, the hotel's exterior exuded an extraordinary charm, complemented by its convenient proximity to the beach. Welcomed by a friendly staff offering refreshing drinks, the initial impression was promising. However, the experience took a downturn upon entering the room.

Disappointingly, the accommodations fell short of expectations portrayed on Agoda. The room lacked windows, presenting a confined atmosphere that was a departure from the open, airy ambiance anticipated. Moreover, the absence of replenished shower essentials added inconvenience to the stay, detracting from the expected comfort.

The impractical sink placement, positioned in the middle of the room, not only disrupted the flow of the space but also led to water spillage, necessitating constant cleanup. Additionally, the combined toilet and bathroom, separated only by flimsy curtains, detracted from privacy and comfort, a factor compounded by the awkwardness of the bathroom door's operation within the confined space.

While breakfast offered a satisfactory array of options, the experience was marred by the inconsistent upkeep of amenities, such as the toaster, which often remained occupied by inconsiderate guests, impeding access for others. Furthermore, the insistence on immediate reviews during checkout felt intrusive, detracting from the departure experience.

Regrettably, the value for the price paid did not align with the quality of the stay. Comparable rates have yielded superior experiences at higher-rated establishments, boasting larger rooms and superior amenities. The disparity between the perceived value and the actual experience underscores the need for improvement in various aspects of guest satisfaction.

In conclusion, while the hotel's exterior allure and welcoming staff initially impressed, the actual stay failed to meet expectations set by online representations. Improved attention to detail, particularly in addressing guest comfort and privacy concerns, could elevate the overall experience to match the hotel's promising location and...

I'm from the US. I booked a room for 2 people, and my friend didn't come to stay yesterday , but we had breakfast together today . While talking to my friend, an employee came and asked me for my friend's identification documents because she ‘s gonna charge my friend today. Okay, I already feel very uncomfortable. After that we went down to the reception desk, after updating they asked if my friend would stay or not, or what to do and anything else I don't remember (she want make sure are we lie) . OMG so freaking RUDE! I was shy with my friend. I feel like the staff of a nice hotel where many foreigners come to stay are asking questions like that? Or because I’m Vietnamese too? I want to relax and enjoy my trip, but later. They completely ruined my trip. I paid for the room and service, breakfast , it wasn't cheap with beach view and two beds. I felt angry and wasted my money & time for this hotel, why they did that front of my friend? I didn’t cross the policy and bring more than 2 people, I PAID FOR MY SERVICE ALREADY .SO ANNOYING

Same day, at night 11:30 pm, I came back the hotel and met a young security man ( blue t-shirt, tiny, seems younger than me). He stopped me and that how he asked me very Mean: “hey! Where the hell are you going? What are you doing here? What room?" I was angry for that his attitude.

The gym is dirty, 3/4 machine broken. I cant use them.

The day I check out, I did confirm to the receptionist I would late check out when I check in and she agreed to me. So the day I check out, I confirmed with them one more time and they said they can’t give me a late check out, even the lady took me check in said she didn't say that. That was not professional service. My husband in usa was angry because the way they cheating me not unfair and terrible service and asked the manager of refund and she said, I need to do with Agoda, not their responsibility.

Well. Done

Definitely, I would get my money back from my...