Liberty Central Saigon Riverside Hotel — Hotel in Ho Chi Minh City

I have never felt more disrespected by hotel staff than I have been today.

For context, I booked a room via Chase Rewards Travel for a premium room with the option of having 2 twin beds or 1 queen sized bed. Upon checking in, I was never given the option of which type room I was able to choose and they had already put me into a 2 twin-bed room. I was upset but did not make a big deal out of it at that time because me and my wife could have easily stayed together in one of the twin beds and if one of our friends/family needed to use the other bed after a late night out, then it should have been acceptable, or so I thought. This is acceptable at 100% of hotels I’ve stayed at.

Then the next day, a friend of ours met us at the hotel so that we could all go out together that night and he left some of his things in our room cause he had just gotten out of work that evening and brought clothes to change into. Fast forward to 11:40 pm that night, we drove into the parking lot with 2 vehicles and were immediately questioned about how many people were staying in our room and directed to the main lobby to discuss if a visitor could stay in our room. We went upstairs to lobby and asked if it would be okay if our friend stayed and they immediately said no even though our room had 2 beds to support. They said that visiting hours ended after 10pm and if the friend wanted to stay, they would have to book another room. While this sounds absolutely absurd, we did not want to argue and complied and I had to send my friend home to drive an hour-long drive home which is unsafe for him and embarrassing for me. I had my friend stay in the lobby while I grabbed his stuff quickly and brought it down to the lobby.

When I brought my friends backpack down, we had realized that I had forgotten a sweatshirt in the room so we both went up together to the room to double check if he had forgotten anything else before leaving. Immediately as we both entered the room, the hotel lobby staff called into our room and questioned why he had entered our room. I explained clearly that he was just double checking if he had forgotten anything but was still treated with disrespect. That means that they were monitoring our every move from the parking lot up to the room.

Then I sent my friend down to the parking garage to get his vehicle while I stayed in my room. However I wanted to talk to the hotel staff about their policies and express my frustration so I took a different elevator down to the lobby. I asked for a manager to talk to but was not granted that. Upon discussing with the hotel receptionist, he stated that the policies are in place for the safety of the hotel guests. However he could not explain that if they were monitoring our every move within the hotel with the security cameras, that they could not see that my friend was just going back up to the room to double check if he had all his things. This could’ve been seen clearly if they had checked the cameras from beginning to end and used some common sense. I expressed this but no clear explanation was given.

Then to add onto all of this, my friend informed me that when he went to get his vehicle, he was charged 30,000 VNĐ for parking when he was only within the hotel for 15 minutes or less. While he was leaving, the parking garage staff had immediately called the front lobby staff to inform them my friend was leaving. This was completely unnecessary and unwarranted.

I have stayed at many 4 and 5 star hotels within Ho Chi Minh City and across Vietnam and I have never been so outright disrespected and do not feel comfortable as a hotel guest when every single thing I do here is monitored and judged.

I believe this poor treatment started when I had snacks delivered via Grab to the hotel for me and my wife to share, during which I had felt the stares of judgement of many hotel staff. Is it because I chose not to order hotel room service because my wife prefers local cuisine???

Is this how you treat Vietnamese-American, foreign, or all...

I had a booking for 3 nights from June 6-9 at this hotel. And the receptionist lady at this hotel gave me the worst experience. I don’t know her name but I’m pretty sure the manager can find out her name if want to improve their front desk service First day when I checked in, according to the hotel policy, hotel will take deposit. She did not know how to charge my credit card and blamed that it is because of my credit card has issue. She explained that she never had any issues with other customer’s credit card before but me. Instead of trying again or enter the number, she kept insist saying it was my credit card. My husband said pls try again and it went through. I was not happy with how she dealt with the situation but it was fine. Next day, same girl. I told her that I had another booking for my mom on June8-June9 and I would like to request 2 twin beds instead of 1 double bed. I showed her the booking confirmation and my payment but she said she could not see the booking. I asked then what should we do now because I did have a booking confirmation and I already paid for it and now she told me she could not find it without giving me a solution. I left and came back at night and talked to different receptionist at the night shift. She was able to find my booking. I asked her pls take some note so next day, your inexperienced coworker could help my mom to check in without any other issues. On the day June 8th when I tried to help my mom to check in the room. Same lady who prob was annoying with me so she did not want to help me. I asked her if the room is ready. She told me just wait there for 5 mins because they were checking. She let me wait for 20 mins and I saw she did not even do anything. I asked my niece to come and check with her. Finally she got the key for us. I’m like so the room is ready the whole time and you just let your customers waiting. What kind of service was it!!!!!! Last day when I checked out. I came to the receptionist desk before another foreigner group and she helped that group before me. Pls educate this girl the basic rule: first come , first serve. I walked to a guy next to her so he could help me with the process. I asked if I could leave my luggage at the hotel and picked up after my lunch. After lunch, I came back and asked same guy and to pick up my luggage. She walked to me talked with an attitude asking me come to the concierge service to seek for help not receptionist desk. At that point, I could not stand for the terrible receptionist desk service at this hotel. I don’t want to blame all the staff because not all of them are bad but that specific one receptionist girl working day shift from June 6-9 was terrible and for sure I def don’t want to come...

Family Vacation - Aug 2025||From the moment we arrived, the hotel staff made us felt welcome and cared for. Starting with quick and seamless check-in to housekeeping service reflect genuine hospitality and professionalism. ||Our front desk guest services team was exceptional, Our front desk guest services team; Ms Tranh Binh was exceptional, we made the Seafood buffet reservation and she made sure we had full window view seating so that we can enjoy the fireworks and when we requested for a late check out, she went above and beyond to speak to the manager to extend the late checkout time as we had a late flight out of HCMC.||Our many thanks to the concierge; Mr Nguyen Tranh (concierge supervisor); Hoa, Phuoc and Trong who not only helped us navigate the city but also made great recommendations that|truly elevated our experience. Our Mekong Deta tour was awesome, thanks to Hoa for his great suggestion, what an amazing experience!!||The staff at the main restaurant were equally impressive, remembering our preferences and ensuring our needs were met.|We cannot thank the team enough for their excellent hospitality as they greeted us every morning at breakfast -these are the people who gave us a great start to our day, our sincere thank you to: Ms Minh Thao (supervisor), Phat, Dat, Ms Quyen (who makes the best noodle soups & eggs!!), Vy, Tien, Nhan, Trinh, Loan, Bang.|Under the leadership of Ms Le Tran Q Anh - LCR|Manager, the entire team is utmost hard working, dedicated and professional.||A special mention to Trung (our staff at the pool) very pleasant, always professional and courteous.|Trung always greet us with his pleasantness||The thing that stood out above all was the consistency and efficiency across the teams.|It is rare to encounter a team so committed to make their guests feel at home. |Their prompt service, kind gestures and demeanour left an impression and lasting memory with us in HCMC, Vietnam at Liberty Saigon Riverside hotel.||Thank you to everyone who made our visit and vacation so special. We will definitely be returning and will recommend this resort to our friends and family!! |See you...