Northern Hostel — Hotel in Ho Chi Minh City

An absolutely harrowing experience. I booked for 4 days because I had tours every morning and didn't want checkout and checkin issues. Firstly, I had to wait 15 minutes in the hot sun because they changed the code at Northern Hostel 1 without any prior warning. Then I was taken to a different location Northern Hostel 2 (unbeknownst to me) while lugging my luggage around behind one of them for 10 minutes. It's a pure lie that someone carried my bags to the next location, as is pretty much all of her response. I never ran down any stairs (I had a severe knee sprain from an injury). I was shown one room with one bed. It was beyond hot in the room. I was disappointed, and then told to find another place because she "could tell I was not happy." I said I'm not cancelling after all I had been through and had things to do. This was followed by truly hostile behavior, yelling and screaming at the top of her lungs and pounding her chest and screaming in a language I can't understand, followed by her pushing me downstairs (while my bags are still upstairs), and then followed by her knocking my phone out of my hand while gesturing for me to go downstairs. No apology from her. Two hours later a young lady (who I assume is the owner) walks up to me to attempt service recovery, and after telling her what happened, she asked me for feedback. I told her it's not cool to invade people's personal space and that the elder lady could have shattered my phone. Instead of handling it professionally, she confronts the older lady IN THE ROOM, IN FRONT OF ME, and this turns into a 30 minute yelling contest between them. You can imagine how uncomfortable this could make one feel, so I decided to leave and visit Landmark 81 for sunset and pictures to get away from the loud yelling, only to be followed out the door and stopped at the door for 10 minutes while my Grab driver is waiting for me, only to be followed by another 10 more minutes of their arguing and yelling (and more chest pounding) until summarily yelling at me that I have to leave (because they "didn't want a bad review") - I was going to let bygones be bygones, but this was the final straw. I've never had someone (aside from my parents) berate me the way I was berated by these two. Destroyed my plans for my tours and cost me money and several extra days of my vacation. And after all of this, I have to fight for my refund. It takes 3 hours for me to get a response about my refund, followed by one hour of them hanging out in the back and taking their time in front of me to get my refund. And STILL was being rude and discourteous. I literally had to BEG to get a refund from a place that told me to kick rocks. They are disorganized, disgusting, and discourteous. Unfathomable behavior for a hostel to run their business like this, but in the end, they did me a favor by leading me to a hostel that actually cares about their customers and took very good care of me for the next week or so. Proceed with caution. I would never stay at this place or the other Northern Hostel location. I wish I could give it a zero star, because it was THAT BAD. You can read the rest of my reviews if you want advice on great places to...

Spent a week in this lovely/small owner operated hostel. It has a full kitchen with electric kettle, refrigerator, 1 burner electric stove, microwave and free bottled water/coffee and tea. The owners/operators (mother/daughter) will help you with any of your requests/needs. Laundry was 20k a kilo which is very cheap for this area of town. You are located just behind Bui Vien Street (tourist street). You are walking distance to almost all tourist sites (3-4 km or less for...

Didn't stay long but the hostel met all my expectations, I'm happy with my choice! The staff were incredibly friendly and helpful. The location is a short walk away from the infamous Bui Vien street so plenty of late night entertainment, food, and drink options are nearby. Only problem was that the beds were creaky and noisy.

I would not hesitate...