Orchids Saigon Hotel — Hotel in Ho Chi Minh City

Three stars is due to trying to charge me for additional cleaning of towels. The hotel informed me a 200,000VND (over £6 and $8) per item for additional cleaning of stains that couldn’t be removed (even though they can be). This was told to me during our stay and I would have to pay before I check out. The day before checked out I complained as I felt this charge was not justified and looking at previous reviews that this was a common theme. I refused to pay and explained I felt unwelcome because of it and will not stay again in the hotel even though I had booked with them for when we returned in 10 days to Ho Chi Minh City. The hotel said it was because the agreement between them and the laundry service did not cover this. I said this is between the hotel and the laundry company and any charges should not be passed to hotel guests because of this oversight. After my complaint the hotel waved the charges which I am grateful for the front desk staff for handling. I did not return to the hotel due to original handling of this as they would have made pay if I didn’t complain. It should not have happened in the first place. I’ve been to Vietnam 5 times in the last 2 years and never experienced this at other hotels.

The rooms are clean and a good location. The breakfast buffet is a decent choice and selection for the hotel of this size.

Overall the hotel staff are helpful and polite but the management are out of touch with guests with these hidden...

Great 4 stars hotel, right in the heart of the city, in district 1. It's close to many amenities, like shopping malls, eateries, bars, parks.. super easy to walk around or take a grab from there to explore the city. The breakfast is varied, with both western and Asian options; it's located at the hotel restaurant at the first floor (AC room). A bit too fast the way the waiters clean up the tables.. stood up to get some drinks, and my plate - still filled with fruits - disappeared while I was away. The waste management can be improved. The staff is polite and helpful, not all of them speak English but they'll immediately redirect you to a colleague to ease the communication. The rooms are cleaned daily and they are quite spacious. The walls are a bit thin, if you have noisy neighbours you'll most likely hear them (that's depending on other people, not imputable to the hotel). On the bright side, no noise could be heard from the street. There a pool at the 8th floor, good place to relax and have a drink at the end of a day spent sightseeing. Here it's a bit noisy, as the traffic in HCM in general is quite bad. We also tried the restaurant for dinner once, a little overpriced compared to restaurants nearby but Asian food is good. Pizza is way far from the original one, so just stick to...

A strong 5/5 experience. Not a 5 star luxury experience by western standards (i.e. you won’t be treated with “above and beyond” gestures ) but totally perfect in every way:

Room was super clean, had a luxe feel. Location was perfect- central by walking and moped’ ing. Service is kind and friendly.

To address other cons listed by others -mostly untrue/unfair: a minor washable stain made was NOT charged. One or two mentioned otherwise in some old 1 star reviews but this was NOT the case for us. Shouldn’t be wary of this (unless you’re actually destroying their linens?) personally, the negativity towards the food is unjust. It is indeed standard and unexciting, but it does the job (gives a decent free, semi tasty and clean breakfast!) Most options attempts to cater to the western palate so if that isn’t your style, I’d recommend going outside to eat to make the most of your meal opportunities. we did not find staff rude, rather, just friendly, gave standard customer service. there is moped parking in the basement. Very easy to park and direct elevator access to your room after. They don’t offer moped rentals but there’s a good place a 15 min walk up the street (you can Google it)

Anyway- highly recommend this place!! I will...