My Boutique Hotel & Spa — Hotel in Sa Pa Ward

There are so many hotels in Sa Pa - it's hard to know which one to book. So when I read an article in Travel and Leisure's Asia publication naming this hotel as "one of the best", I booked it. DONT be BAMBOOZLED like I was! T&L has never been to this hotel. While the rooms photograph well, it's all paint on a pig because the actual substance is missing. Having travelled widely through Asia and stayed at many of the T&L recommended hotels in the past, I can emphatically say this hotel should not be on ANY "best of" list anywhere.

It's a solid 2 star hotel, maybe 3 if you add in the heartfelt service from the front desk staff. The building and location itself is nondescript - on the busy road to Sapa, with lorries honking and revving, motorcycles zooming, and no view at all from the featured balconies. The room has a heavy scent of air freshener with an underlying moldy tinge, and if you open the windows to try to air it out the fumes from the trucks and traffic are overwhelming. Bathroom is tiny - I'm petite, and could barely use the facilities. The lounge/breakfast area is basic, as is the breakfast offerings (think convenience store level). They also pushed a transport option from Hanoi (Sapa Eco Limo) which was the worst transport I took, of many, in Vietnam.

Staff try to be helpful with their limited english, but are not trained in hospitality and are out of their depth with the international traveller. Payment is requested in cash, even though I made the booking via Booking.com. Sightseeing tours I requested were not done and I ended up cobbling together several from local sources myself. Overall the worst of the 5 hotels I experienced in...

There are so many hotels in Sa Pa - it's hard to know which one to book. So when I read an article in Travel and Leisure's Asia publication naming this hotel as "one of the best", I booked it. DONT be BAMBOOZLED like I was! T&L has never been to this hotel. While the rooms photograph well, it's all paint on a pig because the actual substance is missing. Having travelled widely through Asia and stayed at many of the T&L recommended hotels in the past, I can emphatically say this hotel should not be on ANY "best of" list anywhere.||It's a solid 2 star hotel, maybe 3 if you add in the heartfelt service from the front desk staff. The building and location itself is nondescript - on the busy road to Sapa, with lorries honking and revving, motorcycles zooming, and no view at all from the featured balconies. The room has a heavy scent of air freshener with an underlying moldy tinge, and if you open the windows to try to air it out the fumes from the trucks and traffic are overwhelming. Bathroom is tiny - I'm petite, and could barely use the facilities. The lounge/breakfast area is basic, as is the breakfast offerings (think convenience store level). They also pushed a transport option from Hanoi (Sapa Eco Limo) which was the worst transport I took, of many, in Vietnam.||Staff try to be helpful with their limited english, but are not trained in hospitality and are out of their depth with the international traveller. Payment is requested in cash, even though I made the booking via Booking.com. Sightseeing tours I requested were not done and I ended up cobbling together several from local sources myself. Overall the worst of the 5 hotels I experienced in...

First arrived the receptionist seem demanding me to asap hand my passport and ask me to open my luggage to give my detail of my passport , which I explained to her I will bring it down later after I check in the room. Yet she said she will be waiting for me in outside my room while insist me to hand over my passport after 7 hours sitting down on car from hanoi. This person is absurd and unprofessional at all. No welcoming smile and ask how the trip been. We booked this hotel cause of good review. We actually get free night room from hotel de la coupole M gallery yet We choose this one because of good review and turn out to be disappointed. Room is feel moldy and toilet blind is mold also .You can hear voices in the hallway when people entering their room. To add on at the end of 2 nights thanks god we finally over here. The passport demanding receptionist suddenly pretend to be nice and she said to me to give her a good review and she mention to put her name as ruby do not forget she said. One word to say to about this behaviour, unbelievable!! This is an example for all hotel to get a bad review this is the one hiring girl like her destroy the reputation you have been built on. If the room itself is not up||to my standard I can understand but this kinda behaviour in the hotel industry which service sincerely is a rule of thumb. I did not expect top notch service like Marriot or Intercontinental, but this kind of attitude is...