Shtëpia e Lodrave Toptani — Local services in Tirana Municipality

Today 6th of July 2025 at 21:02. I have been attended by the employees at Toptani Center in such a unprofessional manner that I actually find it hard to believe that these guys can actually keep down a job! I needed to buy a baby mat and I saw they had some baby mats right at the entrance which were priced at 2700.00ALL so far so good, I was actually happy because I liked the material of the mat. After having turned the mat in every posible way I was unsuccessful to find it's measures so I went to get some assistance from one of the girl that worked there. Greeted her and very politely asked if she could tell me the measures of the mat I was interested in, while pointing to the mats. Her reply was " open it and see the measurements " I was stunned and I said excuse me why would you direct yourself to me in this manner? I have been nothing but polite and seeing that you work in the store, well, I requested your assistance why is it so hard to attend to my question? She replied "well, you can see the measurements on the packet" while getting annoyed and walking towards the baby mats. After she turned the packaging of the baby mat in all sides looking for the measurements she said " it does not seem to have specified measurements so you can open it on the floor and see if its big enough or too small for your needs" to wish I replied, now you understand why I came to you for assistance. I requested to speak to the store manager and I was told she is not there, I asked for the manager number so I could contact her myself and I was told the employees are not allowed to give her number to clients so I asked the girl who was attending me to call the manager from her phone to which after a couple of minutes she told me there is no answer from their manager. Very frustrating situation to be dealing with and most importantly extremely unhelpful staff who seemed to not want to provide any assistance to their customers but like to get their wages at the end of the month as customer assistant!!! I will make sure that I share this story with all the parents that I know whom live in Tirana and obviously I will not recommend any parents to go there.

Let's see if someone from Shtepia e Lodrave will actually take the time to provide an explanation relating to this customer service - client, unpleasant experience.

I look forward to hearing from you...

Absolutely love this store! It's a little paradise for kids and a lifesaver for parents. The toy selection is amazing—everything from educational games to fun, creative playthings. And the clothes? So adorable and high-quality! They carry a great range of sizes and styles, and everything feels thoughtfully curated.

The staff is incredibly friendly, patient, and always willing to help you find exactly what you need. The store is clean, well-organized, and has a warm, welcoming vibe that makes shopping a pleasure.

Whether you're looking for a special gift, a new outfit, or just a fun surprise for your little one, this place never disappoints....

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