Bee Kids Store — Local services in Tirana Municipality

Regarding your reply about declining of payment I don’t appreciate your lies please see the picture of the payment that was made to your store from my bank account. Please refund it.

If i could give this place 0 stars I would…. I had a highly disappointing experience with Bee Kids AL

I purchased an adapter for the Cybex Gazelle stroller online and went to the store to pick it up. Upon arrival, the staff informed me that I could not take the adapter unless I purchased either a Cybex stroller or carseat which could be an additional $300- $1,000 from their store that day. This policy was never mentioned during the online purchase process, which is misleading and unacceptable.

We had already purchased the Cybex Gazelle stroller after waiting months for it to be back in stock and own a Nuna car seat. The staff initially claimed that Cybex strollers are incompatible with Nuna car seats. After we insisted they try it, they confirmed the compatibility but still refused to give us the adapter. If they were informed that the adapters are compatible with other car seats they would purchase additional adapters for the amount of strollers/ carseats purchased.

The lack of professionalism and poor customer service were shocking. The manager on duty walked away mid-conversation and never returned, leaving us with no resolution. To make matters worse, the staff were inconsistent in their knowledge—some were aware of this unclear policy, while others were not. When we requested additional help or for them to contact the store owner, they were unwilling to do so.

Now I’m left with an online purchase I paid for but cannot access due to ambiguous policies that are not clearly stated online or in-store. I’m out the money I spent and have no product to show for it.

This experience was frustrating, unprofessional, and a complete waste of time. I cannot recommend Bee Kids AL to anyone looking for reliable service or clear communication. I strongly urge others to be cautious when shopping here, especially for...

Horrible customer service. I asked my sister to buy the Stokke Flexi Bath XL and sent her the url to show to the sales assistant (mind that the url was from the BeeKids website). She said they have it in stock and instead gave the Flexi bath for newborn. My sister bought it yesterday evening so it was only possible for me to receive it today. When I saw that it was different from what I had requested, she went back to ask for an exchange of item (originally what was shown in the website to the sales assistant). They said they cannot exchange even though the box is untouched and the receipt was from yesterday and they felt “sorry” that the sales assistant misunderstood the product type and they gave a different one. As a result, I am extremely disappointed with both the product and the service I received. I hope the manager takes this feedback seriously and ensures better communication and product accuracy...

I had the pleasure of shopping at Bee Kids Store recently, and I must say, it was a wonderful experience! The store offers an amazing selection of products, from toys and clothes to strollers and other essential items for children. Whether you're looking for fun, educational toys or practical baby gear, they have it all. The customer service at Bee Kids Store is top-notch. The staff was friendly, knowledgeable, and happy to assist with finding the perfect items for my child's age and interests. The store's layout is easy to navigate, and I appreciated the organization of items, making it quick and enjoyable to shop. I highly recommend Bee Kids Store to any parent looking for unique, fun, and educational products for their kids, as well as top-quality baby gear. I’ll definitely be...