Platypus Shoes Rundle Mall — Local services in Adelaide

I just had to share the incredible experience I had at your Rundle Mall store, thanks to Taz! ❤️

A few months ago, I bought a pair of New Balance shoes for my Europe trip. Unfortunately, during the trip, the shoes developed an in-seam rip, and I had to do a quick fix to get by. I no longer had my receipt and was concerned that I wouldn’t be able to claim any warranty assistance.

On Monday, September 9, 2024, I visited the Platypus store at Rundle Mall, where Taz came to the rescue. She was not only super understanding but also incredibly helpful. Taz managed to track down my receipt and reassured me that I could bring the shoes back whenever I was ready.

I was actually wearing the shoes that day but wanted to clean them up before returning them. As I was leaving, Taz called me back, noticing I had the shoes on and told me it was no problem. She even offered to exchange them for a new pair right on the spot—even though they weren’t exactly fresh at the time! Her friendly attitude and willingness to help completely put me at ease.

Taz turned what could have been a stressful situation into a smooth, positive experience. I’m so grateful for her amazing customer service and will definitely be returning to the Rundle Mall Platypus store for my next pair of shoes. Thank you, Taz, for going...

I used to be a frequent shopper at platypus rundle mall. Recently bought a white pair of women’s FILA disruptors and when i arrived home realised that one shoe looked worn and discoloured and the other looked brand new. Naturally, I went in to exchange the shoes for a new pair in brand new condition as this is what I paid for. The lady who served me was helpful but claimed there were none in stock so ordered some to be delivered to my home. Another lady helped her with the order who was extremely rude and not understanding at all. She decided to inspect the shoes thoroughly (which took about 15 minutes, are you kidding?) and asked if i had worn the shoes accusatorially, I said obviously not as the other shoe is clearly in brand new condition. I left the store feeling disheartened with my experience. This should not have happened in the first place. They placed the order and today the shoes arrived- the SAME pair of shoes that i RETURNED to their store!!!! What a waste of effort!! Will not be shopping at platypus rundle mall again- would honestly rather pay more money and not deal with the some of the staff. 😆 Thanks...

I had a really bad experience from this store from service quality to refund policy. I have purchased a pair of shoes (catfootwear) from this store. The staff said that I can get a refund if I feel uncomfortable (they did not explain anything else). The truth is that I received the shoes from shipment after 4 days after the payment. Because this is the online purchase. I need to wear it for several hours in order to make sure that I feel comfortable with it. But the it turns out that I got a sever blister on my feet. Therefore, they wanted to give back to the store to get the refund. But they rejected it by saying that I cannot get a refund with a very bad customer service. The staff even claimed that sometimes they buy a pair of shoes and they get a blister. Is that the way they sell their reputation and service?

It's a really bad experience that I purchase a pair of shoes with 80 bucks and I cannot use it anymore because I got blisters...