Qantas Club Melbourne — Local services in Melbourne

Last week I tried to enter the Qantas lounge at Melbourne Airport and discovered that my Qantas Club membership had expired. This was the first I’d heard of it. The front desk put me through to a customer service agent who told me that I had received an email back in November about renewing my membership. I didn’t receive this email and even if I did but had accidentally deleted it or it went to spam etc one email does not constitute a true attempt by a company to remind a member to renew a subscription. I was asked if I wanted to renew then and there but I was in a rush and with another traveller on a business trip and guests weren’t being allowed in that day so I said I would call back to renew but also politely expressed that Qantas should do a better job of reminding people to renew in the future (my business operates in the annuity sector so I am very familiar with membership products).

I called back today to renew and was informed that I would have to pay the sign up fee again which I refused to do. I was told that there was a 90 day grace period which ended yesterday. I was also told that it was my fault that I didn’t receive the email and that I didn’t carry my membership card on me and check when it expired. I have never carried my membership card on me. There is no need and that is archaic, especially when the membership appears on boarding passes so there truly is no need. What is more bizarre is to expect a member who pays a lot of money every year and travels on Qantas a lot to be responsible for checking an expiry date on a card to keep their membership up.

Standard customer service would have apologised for not keeping me more informed and attempting to get in touch with me prior to and shortly after my renewal date and again prior to the grace period running out. It is almost as if Qantas does not want Club members to renew.

Following this I have emailed customer service multiple times and just keep getting the same canned response about the T&C's. I am trying to get someone senior in their team to call me but to no avail.

So, long story short. I definitely do not recommend this overpriced service and will be switching all of my personal and corporate my...

Paid $49 to gain access to club at Melbourne's Domestic lounge and was expecting great things for my money. An expectation built on previous experiences at Qantas lounges. However, this $49 extra was a huge disappointment because, firstly, the food was ordinary at best. No hot breakfast, just diced vegetables, cut fruit and ingredients to make basic toasted sandwiches. No beans, no eggs, no bacon, no mushrooms, no hash browns, no nothing. Having skipped breakfast at home in order to make full use of the Qantas lounge, my mate and I were shocked by the poor selection of food available to us. Not only that, the area reserved for toasting sandwiches was dirty. Spatulas looked like they'd been in use for weeks on end, there were discarded margarine tubs on the benchtops and everything looked unloved.

The nail in the coffin for my mate and I was the inability to have a beer before midday, yet outside of the lounge we could get one. Which is what we did. So in the end we paid $98 for four toasted sandwiches. Oh, and $27 for beer we couldn't get in the lounge. So in total we spent $125 for two beers and four toasted sandwiches.

I'm sure you'll agree that that is NOT value for money.

Nothing to recommend here Qantas. Very,...

I have twice gone to the Melbourne Qantas lounge, each time the staff has been exceptionally rude. This time the lady we talked to was the rudest, most stuck up and snobby person I have ever dealt with in a customer service situation.

My wife and I were trying to use our Qantas amex card to access the Qantas lounge. We were turned away due to low capacity due to construction. The denial of access for complimentary passes was annoying but would have been slightly understandable if not for the horrendously stuck up customer service agent.

She was extremely dismissive of us and did a terrible job of explaining the situation. The entire time she had her nose stuck high in the air and made it very clear we weren't worth her time and that we were trash for not paying $1000 a year for access.

When I questioned her on why she was so rude she said she had said nothing rude and that she was treating us fine. She then got very passive aggressive and some how even more rude.

I have lived on four continents, been a member of multiple different airline and lounge programs, and traveled extensively. I have never experienced such terrible service as I continue to experience with Qantas.

We will be flying with...