Qantas Domestic Business Lounge Melbourne — Local services in Melbourne

I was there on 8 Jan with my husband who has a platinum status (I am on Silver only) We always use the lounge as it is most relaxing with reasonable food and drinks. As we left for boarding I forgot about my wool cardigan on the seat. When we got into the plane we were told we couldn’t get out again to retrieve items left in the Q lounge. The flight staff assured us there would be no issues as Q lounge staff will efficiently handle lost property. We contacted Qantas at the airport as soon as we were back in Sydney. They were informative and provided us with the relevant form to fill in. All was good so far. When I emailed Qantas as per the instructions I got an auto reply stating it will be looked at and I would be informed accordingly. No news for 2 weeks then I followed up with another email to no reply this time. Still no reply till now. Although my loss was immaterial and I am not a platinum or gold member I did attend the Q lounge as a guest member (often) Is that how Qantas treats its members? I certainly don’t feel like a valued member after being a member for decades. My simple request was met with an auto generated reply, then full stop. Arrogance on the...

Denied my child access because she was wearing Ugg boots.

Not only was my child denied access, she was shamed for her clothing choice being told by the manager that Qantas Club member would be offended by her casual clothing.

Considering that we just flew in from LA and had no issues at that lounge, I was very surprised at the 1) inconsistency between lounges. 2) the application of a dress code for children, 3) the fact that Ugg boots (an iconic Aussie brand) would be considered offensive to anyone. To top it off, there is no place to purchase alternative footwear at the airport.

Shame on you Qantas for making my child feel like her choice of footwear was offensive

Shame on you Qantas for having an antiquated dress code policy.

And my final comment is that the customer service above was from the lounge manager. Absolutely disgusting interaction and makes me not want to fly Qanatas ever again despite using them for almost two decades.

UPDATE: I filed the complaint as requested and got a canned response back from Qantas which I have seen verbatim to other public complaints about their dress code - the oldest one from 2017. Same bland sorry, not...

We were there last year (Dec 2018) and had an unfortunately unhappy experience. I was travelling with young children (Ages 9 and 4), and we sat near the entrance counters. The kids were excited about the red-eye flight and looking forward to the snacks in the lounge. We sat down with our luggages and my children kneeled on the sofa to look over the partition that separates the sitting area and the entrance counter as they were curious, for not even a minute. We weren’t even making loud noises for goodness sake, in fact I had ensured the kids were using their indoor voices. None of the other passengers were disturbed, that I am sure. The staff manning the counter suddenly gave my children the death stare and shouted at them, yelling at them in a loud (and rude) voice to sit down immediately.

I could have done the same and get involved in a shouting match. But I have better manners and upbringing than that.

This is definitely not the level of service and attitude I had expected from a worldclass airline.

Shame on you, angry racist reception lady! Perhaps you’d be more suited working...