Singapore Airlines SilverKris Lounge — Local services in Melbourne

The Singapore Airlines SilverKris Lounge at Melbourne Airport offers a refined and comfortable pre-flight experience, particularly notable for its exceptional food, wine, desserts, and attentive service. 

🍽️ Culinary Delights

The lounge presents a diverse array of culinary options. In the First Class section, guests can enjoy an à la carte menu featuring seasonal dishes, including the standout Singapore prawn laksa, known for its rich and balanced broth with tender chicken, juicy prawns, and perfectly cooked noodles . Complementing the menu are grazing selections such as assorted dim sum, mini sandwiches, banh mi, cheese platters, and bite-sized cakes. A highlight among the desserts is the Spanish churros with cinnamon sugar and optional chocolate sauce .  

In the Business Class lounge, the buffet offers a variety of Asian and Western dishes, including made-to-order options like Japanese udon and laksa. The buffet also features fresh fruits, vegetables, and a range of small bites and snacks, catering to different appetites before long flights .  

🍷 Beverages and Desserts

The lounge boasts a well-stocked self-service bar with a selection of wines, Champagne, and a variety of spirits, including Grey Goose Vodka, Bacardi Rum, Grand Marnier, and Bailey’s . The dessert offerings are equally impressive, featuring petit desserts supplied by Melbourne eatery Cafe Vue .  

🌟 Exceptional Service

Service in the lounge is attentive and professional. Staff promptly greet guests, present menus, and provide recommendations, enhancing the overall dining experience . The lounge’s commitment to quality is evident in the use of French luxury brand Lalique for dining ware, adding a touch of elegance to the setting .  

🛋️ Ambience and Amenities

The lounge offers a comfortable and sophisticated space with ample seating, including semi-private cubicles by the windows and a strategically placed bar . While the lounge can become busy during peak hours, the seating arrangement ensures a snug atmosphere. Additional amenities include shower suites, Wi-Fi, and business facilities, catering to the needs of all travelers .  

In summary, the Singapore Airlines SilverKris Lounge in Melbourne stands out for its exceptional culinary offerings, extensive beverage selection, delightful desserts, and outstanding service, providing a luxurious and comfortable environment...

TLDR: We had to cancel our flights due to COVID and it has taken 6 months of back and fourth to try and get our money refunded.

My wife caught COVID a couple of days before our scheduled departure and as a result, we could not fly home. We were given the option to rebook or cancel the flights as part of Singapore Air's COVID policy. The earliest they could get us on another flight was 3 weeks later, so we opted to cancel our flights and rebook with another airline.

After cancelling over the phone, we were directed to fill out an online form which advised that the COVID cancellation policy meant that cancellation/no show fees would be waived. We were advised that it could take up to 6 weeks for the refunds to reach our account.

I never got an email confirmation after filling out the form, so a few weeks later, I called to check that the refund was indeed being processed and was advised that they had not records of a cancellation request. After a bit of back and fourth, they lodged the refund request again.

6 weeks later, I called to check on how it was going and I was advised that the refund request had not been lodged. Again, I requested it to be submitted and waited another 6 weeks.

My insurance company needed the refund amount in writing and since I had not received any emails to advise the refund status/amount from Singapore Air, I called to request this. Again, I was advised that no refund request had been lodged...

Fast forward about 6 months after our cancelled flights, we receive a refund, minus a $500 cancellation fee, which was a surprise as we were advised that we would not receive a cancellation fee. As of today, I'm still advised that the team is 'still working on it' and this all started in June 2022.

It's been exhausting trying to communicate with Singapore Air and I've found the customer support staff to be very blunt, argumentative and they often interrupt me mid sentence. It's unfortunate as we have had really pleasant in flight experiences with Singapore Air however their customer support has been a...

The service is excellent here. The lounge manager will greet you upon your arrival at the lounge and inform you when it is time to board the time.

The food selections are not as grand as in the Singapore Silverkris Lounge, but the food is good to eat, and yes, the vegetarian food is much better than on the plane. The drinks and wine selections are also good.

The seats are really comfortable and get to go in the lounge earlier as I checked in earlier. In between the flights, the attendants in the lounge work swiftly to make sure the lounge is cleaned, topped up, and the toilets are cleaned before the next batch of guests come in.

Each table has a power socket to let you plug your power adapter to recharge your electronics devices.

The WiFi speed is good, I can connect my phones and tablets, but unfortunately, my Windows based laptop fails to connect, and my phone tethering also does not do not work. I guess it could be my firewall rules that do not allow me to connect in public WiFi, but it works well in Singapore Silverkris Lounge.

The lounge is divided into 2 sections, the food section and group seating section. The group seating has access to TV, and food sections do not have one but are darkened to catch some rest.

There is a unisex bath room.

The only letdown is that one of the sinks in the male toilet is choked. If you ever lift the cap, the water flow is still slow, and yes, it needs a...