William Angliss Institute — Local services in Melbourne

I wish I'd read the reviews before enrolling in WSET here. I had to reschedule my first booking as I had covid and the administrator really wasn't happy about it. I provided a medical certificate etc as required but still had to chase up to confirm it'd all been received and accepted, still the attitude was that I should have attended despite being extremely unwell and contagious. However, this attitude absolutely paled in comparison to that of the facilitator on the day. There was open hostility right off the bat, when being asked to share about ourselves. This was apparently just an opportunity to roll her eyes, audibly guffaw, and be utterly contemptuous of my response to why I was doing the course, with a personal insult thrown in. Responses to questions were either ignored or likewise treated with contempt. As the morning went on, people were answering less and less due to the openly hostile environment. The facilitator realised I had not been happy about the way she both spoke to and about me, but instead of addressing it privately during the break, she chose to do so when most of the group were still in the room. This was the absolute last straw and I left. I will not use this provider in future under any...

One of the most educated, sophisticated, and brilliantly designed institutions in Melbourne. The state-of-the-art facilities and the value offered by the attached restaurant contribute significantly to the support provided to students in training. Additionally, the location, situated opposite a park and on a major tram line near Flagstaff metro station, adds to the institution's convenience. However, as an older student with some language barriers, I encountered challenges with certain teachers who appeared intense, causing additional stress and contributing to feelings of depression. While there are undoubtedly excellent teachers, I believe that a few could benefit from improvements in their approach. I also experienced a general sense of confusion throughout the entire process, with unclear instructions and a website that required extra time to navigate. Moreover, my interaction with the student management team was disappointing; despite seeking more details, I received no...

I have had a positive learning experience so far. The lecturers are friendly, knowledgeable, and passionate about their subjects. I have not encountered racism or hate speech during my time here, which is great. The facility is small compared to other educational providers, but it still has everything you need.

One thing bothering me is the international office and information center staff-very unhelpful and lack customer service skills. This can be frustrating when you're trying to get help with something important.

Other than that, I am happy with the education I am receiving and I would recommend William Angliss Institute as a good choice for tourism, culinary and hospitality education. The courses are well-structured and provide a good balance of theory and practical experience. The institute also has strong industry connections which can be helpful when looking for work...