Chatswood Medical Practice — Local services in Sydney

They ripped me off for $70 and they have been ignoring me for 2 weeks already. My first (so far the last) consultation was on Friday 22nd of September 2023. My appointment supposed to be 1:15 pm I walked in 1:30 pm and walked out 2:05 it means 35 minutes. I supposed to be charged $162 - consultation over 20 min - but I was charged $232 for the consultation over 40 minutes. I was refusing to pay, after short discussion I paid but I came back after few minutes to disagree with that again but same receptionist was still not helpful. Second receptionist came in the middle of conversation and was rude trying to tell me she warned me over the phone that first consultation cost is minimum $162. The third receptionist calmed her down so she left (what a magnificent approach to the patient receptionist no 2, bravo). And yes over the phone SOME lady told me that first consultation is minimum 30 minutes and cost is $162 and I agreed to that. But if their cost table (on the website and on the site) says that consultation over 40 min is $232 and my visit lasted 35 minutes it is a simple THEFT! Manager called me on Monday 25th of September, I told him the course of the situation. He said in system he sees my visit lasted 50 min. Yes, because doctor didn’t take into consideration that I came into her office 15 minutes later because she made a delay (my friend who came with me supposed to start 1pm but doctor asked her 1:11, she left 1:28 pm). I told him these exact numbers he said he will talk to doctor Chapman and call me Tomorrow which supposed to be Tuesday 26th. Of course NO CALL. I called the clinic Friday 29th of September at 4:20pm. Nice receptionist said she is not familiar with the situation, listened the story, took my details and said the manager will call me on Tuesday 3rd of October. Our conversation lasted around 3 minutes. I would not write this review if I received a call. It is Friday 6th of October and I am not going to take part in this GAME. I am going to report the Clinic in the NSW Fair Trading because this kind of treatment I received as a new customer and simply as a human in a country like Australia is UNACCEPTABLE. I would except this kind of behaviour in Poland where I come from and where recently people’s rights are violated all the time but not in AUSTRALIA. Btw dr Chapman (who is Polish background as well) is nice and helpful and I would like to come back but not if this case will not be resolved. $70 is a lot of money especially for an unemployed person. I am extremely...

I have been to this practice twice with two different doctors and both have been extremely thorough and very sincere with your issues.

First time I went is for a cold/flu. I wasn't getting any better and wanted to see if I could get antibiotics. The doctor I saw checked everything he can and said that he CAN'T give me antibiotics because he doesn't see any signs of a bacterial infection so antibiotics will do nothing. It's most likely viral and he said unfortunately, I will have to wait it out but drink lots of fluid and rest. He was absolutely correct. Other people with the same symptoms were given antibiotics and it did nothing. It's refreshing to go to a doctor that's not prescribing antibiotics willy nilly. I had too many experience where I was prescribed antibiotics for no good reasons.

The second time I went is for a more sensitive issue. The doctor I saw couldn't figure out what could be the case. Again, she was very thorough and chased up test results I've done from previous practices and ordered every tests she could think of to try and rule out all possibilities.

In both cases, both doctors took their time and wanted to make sure they've ruled out everything before giving me a diagnosis. A far cry from some of the medical practices I've gone to that just want to get rid of you and prescribe any random medication they can and cut you off while you're describing your...

I find Dr Edmond Wong-She to be an exceptional doctor. Dr Wong-She gives a level and quality of patient care that is thorough, yet remains respectful of personal disclosure. I have not known a physician with the "old style" family doctor values in the last 30 years apart from Dr Wong-She. I could not give him a higher recommendation. The only short fall appears to be in the administration of the practice. In particular the joining of the 21st Century. Whilst they now have a computerised appointment provider which is a step forward. Unfortunately, for the older patients (my godmother) who are not computer users, they have been totally left out of the equation. The phone number for the practice remains engaged. There is NO EMAIL address to contact. So what happens to a person over 70 years that are frail, who can't ring because the phone wont answer and don't have computer skills. This clear lack of consideration is disgusting, it was prevalent prior to the new business ownership and the NEW administration continues the same ridiculous standards with computer and phone based correspondence. The steps taken under the banner of implementing COVID-19 safety precautions they have ALIENATED THE HIGHEST RISK CATEGORY FROM...