Loja Natura Avenida Paulista — Local services in Região Imediata de São Paulo

Came to this store a few weeks ago shopping for gifts for my colleagues/friends while visiting SP. I speak broken beginner Portuguese and try not to expect too much accommodation with language when traveling. Carlito(I hope I’m remembering his name correctly) was a delight and knew I struggled so he tried his best to speak as much English as possible to explain the products I was looking at. He helped me purchase several items as gifts and made me feel very welcome. I loved all the items I purchased. I’ve worked retail for many years and went to two of the Natura locations, this one and one outside of the city. Customer service was top notch both times and the employees genuinely felt like they loved their work. 100% would...

Atendimento péssimo, entrei para comprar um corretivo que sempre uso. Não sabia que a numeração da cor havia mudado. A vendedora queria confirmar a cor correta mas uma moça que estava no caixa, já foi logo falando uma numeração sem nem eu ao menos testar a cor, sem nem me oferecer mais nenhum produto, no caso eu também me interessei pelos cremes, mas não deu nem tempo de perguntar nada. Já enfiaram o corretivo na sacola perguntando a forma de pagamento. Me senti bem mal quando estava dando uma volta pelo shopping olhei a cor do corretivo que não era a cor que eu uso e voltei para trocar, pois havia confiado no que falaram, né. Enfim, não volto mais.... Atendimento seco e rude. Mil vezes ir ao Bourbon ou Higienopolis . Atendimento bem ruim, parecia querer que eu fosse embora logo, não fiquei nem 5...

I was served by Chico who was AMAZING! He helped me make decisions on which options were the best for me. Let me take my time trying everything several times if I needed to. So friendly too! I immediately ran back to get more products- I’m so happy with my...