Game Shack — Local services in Brampton

Make sure to check for damage to the product before purchasing... I bought a board game from Game Shack, and I didn't notice anything out of the ordinary until I took it home. I ripped off the plastic seal and before opening the box, I noticed pretty significant damage to the corner of the box...

I checked the Game Shack policies for returns and exchanges on their website and it states that all items must be unopened. I figured I'd try to give this location a call and see if maybe it wasn't a strict policy. I explained the situation and they said "Yeah sure you can come in to exchange it no problem". Great -- I guess they can bend their policy a little bit for the customer.

I drive in very snowy conditions to get there and I explain to the cashier that I called earlier and she checks with her manager, who I believe I was on the phone with. She tells me they can't actually offer me an exchange or anything. She misunderstood and thought there was damage to components WITHIN the box, not damage to the box itself... It was busy in the store, and I didn't want to make a scene so I just left. But I am willing to leave a very disappointed review and warning.

Game Shack used to be my go-to store for board games, but it's difficult to want to come back to a store that inconveniences its customers, sells defective products, and blames the customer for not inspecting the product for damage (isn't that YOUR job?)....

I went in with my kids and they were holding the yogurt pouch from happy meals. They're durable and they were squeezing it, they were holding it ans just flopping it around but unopened and they've done this with me before. The guy that worked there gave a warning to my kids. I don't appreciate anyone telling my kids anything they can ask me but don't talk to my kids and warn them unless you're their parent. I didn't appreciate that at all and really think the person should be spoken to regarding that. It was a Monday August 14 at 1155am and at bramalea mall location. I should have walked out but my son wanted something and still not happy with the customer service. Just because they're kids doesn't mean they're destructive or messy. Have patience and trust that parents know their kids limits well I...

Unfortunately the one bad apple has ruined my experience for me which otherwize is a pretty cool shop. Theres 1 dude that works during the weekday has a beard and 2 earings cant remember his name i think its kris. But everytime i go there during the weekday he could not be bothered. He acts like your doing a misfavour by shopping there like ok buddy i guess you dont want my money then. Him and this brown lady were two of the rudest people i have ever been exposed to. I asked them a simple question about n64 games and they both scoffed at me and when i left the store i lookes back and they were both laughing at me. DO NOT GO DURING THE WEEKDAY AVOID THE DUDE WITH THE BEARD AND EARINGS WITH THE...