Nations Fresh Foods • Hamilton Store — Local services in Hamilton

Disrespectful/Unprofessional Manager At Nations

I had a really bad experience at Nations in Jackson Square. The cashier who claimed to be the manager refused to serve me.

Initially it started when I joined the line and this cashier asked me to stop with his hand sign as there was a customer ahead of me. I realized that he might be trying to promote distancing and stopped right there. I stood there and waited and put the separator behind the groceries of the customer ahead of me. The cashier stated in a rude manner “one at a time and put the separator away”. I asked this cashier whether he is here to serve me or to fight me. Initially, there was his rude hand sign when I was not even near the customer ahead of me and then it was him moving the separator away and speaking to me rudely. His tone was rude from the very beginning.

After I asked if he was there to serve me or fight me considering his tone and actions were rude, he stated he would not serve me since I am disrespectful towards him. I advised him that I have not even put any items on the conveyor belt yet and you are saying that I am being disrespectful.

I waited as the cashier was moving the last few items on the conveyor belt and started loading the items on the conveyor belt. The cashier asked me to remove the items from the belt again. He also stated that if I do not move them he would not serve me. At this time I was frustrated and refused to move the items from the belt and asked him to call the manager or send a different cashier to help me. He claimed that he was the manager and smirked. He also stated that he would not process my groceries and that I need to take it to a different cash register.

As I refused to move to a different cash register, this cashier stated about me to the customers behind in the line that we have a very bad customer here. He asked the customers behind me to move at a different cash register. He put the chain up next to the cash register signalling that the cash register is now closed. After this he left the cash register and stood at the back. I turned on my phone’s camera and recorded the aftermath of this.

As I turned on the camera this person moved away and went to security outside the store. I spoke to individuals in customer service asking for the manager and they mentioned that he was the manager. Frustrated, I informed about his bad customer service and left the store without the groceries.

I have shopped at Nations multiple times before during COVID-19 lockdowns. I have loaded groceries on the conveyor belt after putting a separator and there was never a problem. If there is a change in their policies they should communicate it clearly and politely to the customers. Considering, this rude way of communicating and enforcing supposed social distancing policy came from a manager makes it even more appalling.

This manager did not have the nerve to face the camera and just ran away to security. If this manager wants to run a store he needs to learn to communicate clearly and politely regarding his policies including social distancing. Refusing to serve customers like this I feel is really disrespectful. Customers need to be advised beforehand what proper social distancing protocol is while buying groceries. Also, this manager needs to learn proper conflict resolution skills instead of running away.

I am considering never coming back to this store because of this manager’s behaviour. If people in management positions have such bad professionalism my expectations would be low for the rest of the store. Photo of this manager/cashier is attached. Zero...

This is such an amazing grocery store I really wish that they was more of them throughout each surrounding city instead of the regular grocery store food chains

These ethnic and diverse grocery stores are much more needed and in high demand in my opinion! The regular run of the Mill grocery stores that are ALWAYS overpriced for ethnic foods! ( like sorry I have taste buds and I like my food to be seasoned!)

Amazing spices! For a great price Every single noodle you could think of my favourite are the soba buckwheat noodles and if you’re a little calorie conscious as I find myself sometimes then the rice noodles are amazing and they take less than two minutes to cook.

All sorts of rice Dairy products Bakery Hot foods table Plaintin chips Hygiene products Frozen foods and desserts

They have GREAT SNACKS for the whole family to enjoy ;)

and every single tea you can think of for the tea lovers out there whenever I come into the store they always have matcha!!!! COLD OR HOT

And they have those tapioca balls so you can make your own Boba !!! drinks at home with ALL the flavours from taro- mango- honeydew- green Matcha!

their prices on vegetables and fruits are always affordable and reasonably priced I can get a pack of zucchini for less than two dollars!

They have fresh meats available of all sorts and write out the tank seafood available!!!

They also have AMAZING OPTIONS FOR VEGANS!!!

If you are in the area or NOT I highly suggest coming in and making the trip you’ll definitely find something suitable for your taste buds and your wallet

ALSO the coconut buns are simply to die for!

One thing that I don’t like about the grocery store is that you have to pay in debit or cash! NO visa or...

This is one of the worst supermarkets in Hamilton. It's only getting worse because their management doesn't care. I called them to enter a complaint, but they only address pricing errors, not service related issues.

Their price tags are confusing, misleading, and they repeatedly make mistakes on checkout. I usually check my receipt, so I know that checkout errors are very common at Nations. On average, they make one error out of every 2 visits. If you shop there, you should verify your receipts.

Today (11am, Tuesday, May 21st, 2019), I encountered 2 cashiers that never stopped gossiping with each other while checking out my groceries. Both girls, both Caucasian, were on duty at their cashier stations. Both were checking out groceries for customers. The subject of their conversation was personal. The conversation started before checkout began, and did not end after checkout ended. Both girls do not greet the customer, talk to the customer, or pay attention the items being checked out. They disrespect the customer and their work environment. It's the rudest unprofessional behaviour I have ever witnessed. The severity of this incident makes me think that both girls should be fired for misbehaving.

Update (3pm, Friday, June 7th, 2019). I needed someone to help me with the BBQ pork. So, I said "Hi there." The old guy replied "Can't you wait?". Then, he took 3 minutes to put on his plastic gloves. I picked 2 pieces of BBQ pork. Then, he said "Use hand gesture. I can't hear a word from you". It's not the first time this guy was rude. I went to Nations specifically for the BBQ pork. Now, I seriously consider purchasing from another shop because this old guy is the only person...