Sweet Escape Body & Beauty Spa — Local services in Niagara Falls

I went to Sweet Escape for the first time with my gf few months back. We both got facials and we were thoroughly satisfied.

So we went for the second time during the long weekend, and I got a RMT deep tissue massage and my gf got a different Yonka facial. Unlike last time, where Virginia asked us every so often throughout the massage to check that nothing was itching or irritating, and just making sure everything was going well. Not only that, before applying a different skin care, cream, or pack, she explained what was being administered and gave cautionary warnings (such as 'it might initially sting b/c of blah blah').

This massage session, however, not a word was spoken from Virginia and the RMT. For me, it was my very first time getting a RMT massage, let alone a Deep Tissue Massage, so I did not know what to expect. For the first 20 minutes or so, I didn't particularly feel any stretching of my muscles, but more like RMT just gently rubbing them. Considering my inexperience, I thought this was normal, but after some time I asked if she can massage deeper/stronger and only then she started to apply more force. Prior to starting the massage, she asked me if I wanted any area focused, and I answered my right trapezius is very tight and needs focus. This was not taken into consideration, for practically every part of my body was equally taken care of (same amount of time spent per body part).

Virginia, this time, didn't explain any products that were being applied nor did she explain any process that she will be doing. My gf complained later, that one of the process where she applied some sort of cream was irritating on her skin, but didn't know better if that was a normal thing or not, so assumed to be an ordinary reaction. Not only that, our massage started at 5:40pm and my massage was supposed to be 55 min, and my gf's facial 60 min. My massage, however, ended exactly at 6:25pm, and gf's facial at 6:30pm which would've been fine if we had started exactly at 5:30pm. We were not late to our appointment by any means (arrived at 5:20 pm, and waited in Lobby until 5:35pm where the previous customers came out of the room). When my RMT finished the massage, she casually washed her hands and walked out of the room. Again, she didn't even have the courtesy to say that we are done.

To top it all off, my RMT Massage was $90 and my gf's facial was $75, but Virginia uses a manual calculator which she typed in 90 + 80 and applied tax which came to $192.10 CAD. At the time of payment I thought that was correct, and only found out she added the $5 when my gf informed me her massage was supposed to be $75. Also, she gave out an invoice for RMT (since some companies have insurance coverage), which I checked later when I got home and saw that the date she wrote was 2016. I admit this is likely a mistake but because of that if I want to submit this invoice for reimbursement, I would have to request another one (she filled in the details in pen, not electronically). This caused a huge inconvenience as well.

Please be mindful of these facts before you go in for a massage at this place!

EDIT: Virginia contacted me, asked me about details, refunded me half the portion, and apologized. Good to see that she actively read the reviews and trying to rectify the situation. Much appreciated. (Star...

My mom and I went to sweet escape body and beauty spa to get pedicures done. We were both very disappointed with the job done and the service received. Upon entering the room we noticed that it was very unorganized and unkempt. The tools were laid out randomly and kept getting knocked into the floor during our pedicures. They were not cleaned off after touching the floor. The nail polishes they had to choose from all appeared old and tacky. The way the polish was applied was very messy and does not look professional at all. During the pedicures, both women continually dipped the orange stick into the nail polish remover which is used for all clients, then touched our feet with it and dipped it back into the same bottle. Very unsanitary. The woman who was doing my feet also had called me before coming in to bump my appointment back half an hour. I had no problem with this until she decided to LEAVE halfway through my pedicure to tend to her next appointment. I made an appointment just like everyone else and found it extremely unprofessional and rude to get up and leave and have someone else finish my toes. There were so many things wrong with the professionalism of this spa and the end result of both of our pedicures is barely satisfactory. I will not be returning and I highly suggest nobody go there for nail services...

I had a wonderful experience! My husband booked the Romance for Her package so a I could unwind and relax while he took care of our boys. It was so relaxing! The facial was one of the best I had ever had with some acupressure and lymphatic drainage techniques included. The products used smelled great and felt good on the skin. The 1 hour full body massage was excellent! Virginia had firm pressure (although she could be gentle if need be on sore areas) and kneaded out my tense muscles after my strenuous workout this morning. She was very professional. The prices were very reasonable. To get the type of treatment I received today I would be paying a lot more back home. Next time I am planning to be in Niagara I will...