TD Canada Trust Branch and ATM — Local services in Toronto

I had the most frustrating and disappointing experience at TD Bank today. I had an appointment scheduled for 3:00 pm, and I even arrived 15 minutes early so that their representative wouldn't have to wait for me. But to my dismay, the representative was busy with another client, and I had to wait until 3:21 pm to be called into the office.

At 3:08 pm, when I told their representative why no one had called me yet, and instead of offering any apology, their Manager, Tony Sukul, rudely interrupted our conversation and showed no shame in his behavior. He actually had the audacity to suggest that I should have waited somewhere else! It was totally bizarre and disrespectful.

They should value their customers' time and treat them with respect. TD Bank needs to train their staff on how to behave professionally with clients and how to apologize when they are at fault. There was no courtesy whatsoever, and the Branch Manager acted as if TD Bank was her personal property.

I can't believe the level of rudeness and incompetence I experienced. Their employees are simply rude, their customer service is appalling, and they seem incapable of handling customer complaints. It's truly shameful.

I wouldn't recommend TD Bank to anyone after this terrible experience. They need to seriously improve their customer service and learn how to treat their clients with respect. It's a real...

I’ve banked with td for almost 30 years and never had such a bad experience . The staff is friendly but, here’s the kicker, they mailed my personal checks to the wrong address! The branch manager has blatantly ignored me on this issue. They (customer care manager on the phone I spent over an hour with on Friday) advised me to immediately close my account due to their error and sensitivity of security and go into the branch, the branch expects me to open a new account - I do not trust you anymore though! Why would I do this now? I’d hope that td would provide better sensitivity resolutions to issues that started on their end. They seem to have no ramifications for these types of huge errors and I’m the one doing the running around and following up all while my account was at risk. The case is unresolved, it’s been 5 days and the branch manager has still failed to call me but tells his subordinate to reach out to me instead. why should I bank with td? David cardi has been helpful in communicating with me instead of the manager-thank you. Hopefully this is resolved soon and I can once again become a...

We are continually having issues with this branch. A couple of years ago, my parents requested a transfer of assets being managed by a financial planner to TD Direct investing - funds were not released and held for 3 months, and sat in limbo all that time - no compensation given for the poor service. Understandably, the planner is losing fees, but that kind of service in unprofessional. My father has since passed away, and estate transfers to my mom were completed last year. The lady doing the transfers at the branch was very nice and put high priority on it, but somehow the process did not identify my mother as a TFSA successor holder, nor was an RC240 transfer form completed. CRA said the branch should have completed or advised on such. Now, my mother is looking at $1000 per month in CRA penalties as result of missing this step in the transfer process. A call back to the branch to determine accountabilities were met with a response of "we are not responsible for completing this form". Somehow, the step was missed at the branch level, or worse at a higher...