Burger King — Restaurant in Toronto

So let’s start from the beginning I walk into this location I get to the counter to order my meals. As I’m ordering my meals, the manager was taking my order behind a plexiglass screen. Where there were a few small advertisement signs were located. My child was patiently waiting for their mother to complete her order. Super excited about the kung fu panda 4 crowns displayed conveying to me that there’s a connection with this restaurant and this film where he is super excited. My child is stimulated by the advertisement signs, excited by the environment. (we don’t dine in often)

These small advertisement signs were at the counter. My child was touching them, laying them flat on the counter, standing them up, laying flat on the counter and standing them up.

I guess this irritated the manager, and in the middle of taking my order he had to ask my child to stop touching the small advertisement signs and leaned his hands over to gesture, putting the signs down.

Where I replied, my apologies my child identifies being on the spectrum and he is trying to patiently wait and is touching the signs. I prompted my child to stop this behaviour… which they did..to please this manager.

I felt there was an insensitive and overreacting attitude towards an innocent behaviour but I’m just the customer what do I know.

This is my experience and my thoughts on the matter take it for what it is….next time maybe be a little more sensitive to the fact that disabilities are not always visually Identifiable. And that environments can be overstimulated for children who identify with disabilities who are just trying to enjoy their experience of dining in a restaurant just like everyone else. And that sometimes fidgeting is uncontrollable but helps to regulate and calm your self down.

After this experience, it has left a negative impact on dining in atmosphere. And to top it all off, my partner went to the counter to self serve our family ketchup into the tiny little Dixie cups like we have done many times before. To be told by another employee of this location that it is “ against the LAW for him to serve himself ketchup” and they needed to be the ones that served this condiment. Being quite knowledgable about hospitality and food services. I am unaware of any Ontario food legislation or regulations in regard to self serving ketchup being against the law.

Not only were tables, completely covered in food and in cleaned which we sanitized with Lysol wipes. The floors where we were seated were covered in something incredibly sticky that my shoes stuck to the floor so bad my shoes slipped right off my foot.

Needless to say, my experience was unpleasant. I won’t be dining in at a Burger King establishment. If this is the customer service you’ll receive, be told false information about self serving condiments, and the Quality of sanitation is...

I recently visited Burger King, and it turned out to be an unexpectedly delightful dining experience. As soon as I stepped inside, the enticing aroma of flame-grilled patties enveloped me, setting the stage for what was to come.

I ordered the classic Whopper, and let me tell you, it was nothing short of amazing. The bun was perfectly toasted, soft yet sturdy enough to hold all the delicious fillings. The flame-grilled beef patty was juicy and cooked to perfection, while the fresh lettuce and ripe tomatoes added a crisp freshness. The special sauce tied everything together beautifully, creating a flavor explosion with every bite. It was honestly one of the best fast-food burgers I’ve ever had.

The fries were equally impressive—golden brown, crispy on the outside, and fluffy on the inside. I couldn’t resist going back for seconds!

What truly set this experience apart, though, was the outstanding service. The staff was incredibly friendly and attentive. They greeted me with warm smiles and offered recommendations, ensuring I had everything I needed. It was refreshing to see a team so dedicated to making each customer feel valued.

As for the atmosphere, it struck a perfect balance between casual and inviting. The interior featured bright colors and comfortable seating, with booths that provided a bit of privacy while still feeling open. The buzz of chatter and the sounds of the kitchen created a lively yet relaxed environment. Large windows let in plenty of natural light, enhancing the overall warmth of the space.

Recommendation: If you’re in the mood for a fast-food burger that feels special, definitely try the Whopper. Pair it with the crispy fries and a refreshing drink for a satisfying meal. With fantastic food, exceptional service, and a welcoming atmosphere, I’ll be returning for more...

Management/the owner needs to take some responsibility and do better. Every single time I go to this location, there is maximum 3 employees working on the busiest days, creating an overwhelming workload and environment for the staff and customers.

It should not take 10+ minutes to prepare 1 singular serving of mozza sticks, but yet it somehow happens every single time. Front end and back end need to communicate better as well.

I recently stopped in for some mozza sticks, there was a homeless man inside of the Burger King store, harassing the customers and staff. He came less than 1ft away from me, hovered over my shoulder and demanded I purchase something for him. Another customer intervened and told him to leave me alone. He then started to harass an older man, even threatened to follow him home. As a customer, and a younger woman, I felt completely unsafe. The employees did nothing to prevent this from happening, they did not apologize for this experience either. Not sure if they called the cops already or if their manager advised them to let the man be- but this is not okay, for any of the parties involved. Your staff and customers were put in an uncomfortable and dangerous situation. A manager/store owner should’ve been on the floor directing the customers to wait in a specific area as they wait for the police to remove the man. But nope, the customers had to be harassed and threatened, and the poor staff could not do anything to prevent it.

Your employees deserve better. They should not have to deal with the rotation of mismanaged schedules during high peak times. No one, especially staff being paid minimum wage, should be put in such unsafe and uncomfortable...