Tim Hortons — Restaurant in Toronto

Asked for Earl Grey Latte and received it very bitter in flavour. Normally, my experience with the latte in Lebovic Ave would be creamy and aromatic, with zero bitterness. The worker who tried to help me added more steamed milk in it and told me it’s due to the tea bag being placed in the drink for too long to which I responded that I did remove it after receiving it. He didn’t say anything and left. The Indian cashier who made it for me was aware and only gave me a glance after that. No apology or remaking the drink to suit the customer’s needs. Just a blank look. Completely different from the excellent customer service if I would ever walked into Starbucks as they are trained to bring true customer satisfaction. My mom who used to work in Second Cup many decades ago said they would usually have to steam the milk first before putting in the tea bag. So it seems that the cashier who originally made the drink for me didn’t know how to make it. This is probably from the lack of knowledge and skill in training to make the Earl Grey (London Fog) latte. I tried finishing half of the latte but it honestly left me with a headache due to the amount of caffeine that was steeped in it. It still tasted bitter but didn’t want to bother any further. Overall, I was disappointed with the lack of providing customer satisfaction and adequate training in making certain...

Why are you charging 20 cents for a small cup of TAP WATER??? I pay 10 cents for an extra cup - which is fine but and EXTRA 10 cents on top to put some tap water in it??? Are you kidding me??? The cashier says it's Tims Hortons policy. This is the most disgusting practice I've ever witnessed!!! Shame on you!!!! **REPLY Your "customer service" just replied that every location sets their own prices and that number of factors are included. These factors are "LABOUR COST" and "OTHER OPERATING EXPENSES". Are you kidding me with this reply?? I'm interfering with your "cost of labour" by asking the employee to turn on the water tap and put some water in it???? This is not the Canadian Tim Hortons we used to have. This is now a third world operated chain. I am disgusted by your actions towards the customers.

March 13th, 2025 It's been over THREE MONTHS and this matter still hasn't been resolved. I'm still left wondering why this location is charging customers extra money to add TAP WATER INTO...

I just got 2 coffees and was waiting where I always do. I asked one staff where were they and she said don't worry they are coming. Okay. And then I asked again and the lady pointed to the sign and said they are there, read the sign. Not everyone can read (I can) and didn't know. I'm autistic and she was so ignorant to me for no reason. I asked can I have a cup sleeve please. She didn't look at me, I repeated it 3 times And then she threw it, literally on the top counter and walked off. Don't go here if you have special needs or want to be met with ignorance. I gave so much money to this location I'm done!!...