Awesome Foot +Spa — Local services in Vancouver

I called to make an appointment and asked specifically for a strong, deep tissue massage, and the person on the phone assured me that I would be getting one. I arrived and the lady who gave me a massage definitely did not give a deep tissue massage. In fact, it was one of the weakest massages I've ever had, and it didn't really seem like she knew what she was doing. I kindly asked if she could use more strength, but even then, there was minimal improvement. I walked out in pain and dissatisfaction as I could have just foam rolled at home and got better results.

I mentioned this poor experience to the receptionist but could not understand her explanation. She charged me slightly less (which was still not worth it for what I got). I received a call from who I believe was the owner soon after and she apologized for the experience, which I did appreciate. She stated that the receptionist was new and therefore did not understand that I wanted a deep tissue massage. Found this odd as I was very clear about this on the phone.

I'm giving 2/5 stars as the first massage I got here a few months ago was excellent. If I do come back, I hope my experience will be like the first time and clients get what they...

The young Asian owner lowers the star to between 0 and 1. If he was smart, he would remove himself from the front reception area to the cloak room. He has a terribly defensive attitude which is very unbecoming. I purchased 2 gift cards on Dec 23rd and within an hour returned to get a refund. He did not provide one. Not particularily a big deal if he explained to me in a cordial fashion that there were no refunds. However, he encouraged me to write this review, so here it is. Merry Christmas “Not very Awesome” Foot & Spa.

I've added to my above review on December 23rd, 2023 which is now December 28th, 2023.

Owners response.... You requested to refund cash, reception told you can’t do that because you paid by card , then you yelled:”why don’t do that “.

Three of the three comments he stated were made up. I did not request cash. He was the receptionist. I did not yell.

Please let me know if you will provide me a refund on the credit card I paid with? I trust your integrity will prevail.

P.S. Remember you encouraged me to write a review when I asked you if it was worth it to receive a bad google review. My mom always said you get what...

Great professional massage! Everytime I come to this establishment to get a massage I am satisfied for the massage.

However, I am stunned at the quality of customer service by the owners at the front. They need to be more polite to customers and just have common sense on how to deal with tough situations. Just be honest. Please!

I have had two bad experiences with the owners working at front desk. This evening, I asked for a 50 minute massage. I ended up getting a 60 minute massage and did not mind paying for the 60 minutes as the masseuse did a fine job. But when the young gentleman at the front desk blantantly lied and accused me of requesting a 60 minute massage to cover his mistake leaves a sour taste in the customers mouth. Don't do that. Its not good customer service. Especially at a place that offers a good service. I paid the 60 minute massage without causing a scene but left feeling shocked.

The previous time the lady at the desk pushed a tip option at me. That is also bad practice.

This would be a 5 star rating if not for unprofessional poor customer service. Please sharpen up your etiquette and this will leave customers...