Ever New Vaughan Mills — Local services in Vaughan

I had an incredibly disappointing experience today at the Ever New location in Vaughan Mills. It was my family's first time shopping at this brand, and we were hoping to find a dress for my mother to wear to an upcoming wedding. Unfortunately, what should have been an enjoyable experience quickly turned uncomfortable.

Shortly after entering the store, we were persistently approached by a short associate with dark long hair, who constantly made unnecessary and intrusive comments to us. At one point, while we were looking at a dress, she remarked, "that’s for petites". We didn’t ask for her opinion or assistance, so this comment came out of nowhere and was unnecessary and off putting.

The situation worsened when, on three separate occasions, this same associate kept taking dresses straight from our hands while we were still looking at them in the mirror—each time placing them back on the rack. I had never had an experience like this. We were not being disruptive or mishandling any merchandise, yet her behavior made us feel uncomfortable and watched. The constant helicoptering created an impression that we were being racially profiled or unfairly targeted under the assumption that we might be shoplifting.

This level of micromanagement and lack of basic courtesy ruined what could have been a positive introduction to the brand. Ever New should seriously evaluate how their staff engages with customers, especially in diverse shopping centers like...

I had very bad service by rosie and mahan i guess I don’t remember their name . I visit about my dress enquire they way she is soo rude . Even i explain her that help me about i also listen this company has good customer service but she said i am working in 10 years in this company. This is not the way to talk with customer. This was hands down one of the worst experiences I've ever had. The service was absolutely unacceptable—slow, unprofessional, and clearly lacking any care for customers. I had high hopes, but this place completely let me down.. Save your time, money, and sanity—go literally anywhere else. Even i told her i ran there after my work for Continues two days but doesn’t help in returning my product as well she start making excuses . If she doesn’t want to you have to say before. Very disappointing service. Not only she makes excuses but also she said I can’t take return from other locations even i called other locations they said you can return and also they are not picking the calls . Please team taught her how to do customer...

I had an absolutely amazing experience at the Ever New store in Vaughan Mills, all thanks to Mahan! From the moment I walked in, she greeted me with warmth and genuine kindness. I was feeling overwhelmed trying to find the right outfit for a special occasion, but Mahan made the entire process easy and enjoyable.

She took the time to understand what I was looking for, asked thoughtful questions, and gave me honest and helpful suggestions. Her sense of style and deep knowledge of the collection truly stood out—she helped me find something that made me feel confident and beautiful.

Mahan went above and beyond with her customer service. She was patient, attentive, and genuinely cared about making sure I left the store happy. Because of her, my shopping experience was not just successful, but also memorable.

If you’re visiting Ever New at Vaughan Mills, I highly recommend asking for Mahan—you’ll be in...