Lacoste — Local services in Vaughan

I just went into the store. Whenever i visit Vaughan Mills, I do visit this store. Not anymore from today. I went last time and bought a black tshirt last month. Last time too I felt unwelcomed by the same sales lady. Thought maybe it would be one of those days for her. Today I went, the behaviour is the same. I touch a white tshirt and she comes and tells me v coldly its all loose fit, they dont have the size. I immediately asked her “do u know my size?” If am not wearing a down jacket maybe yes u can guess..but am wearing a down jacket!! I came out of the store immediately and returned to let the store manager know. Guess what!! I was politely sharing with him and he in return snaps me and says, “yes we only have loose fit and not slim and regular fit anymore, so maybe thats why she was trying to let you know.” I was zapped. Did I ever shared I wanted slim or regular fit?? I told him.. as a customer let me check the product. By saying “its all loose fit, we dont have the size, without u knowing the person’s size and preference(s) means “DON’T TOUCH!” You do not know the person personally and the person is wearing down jacket, hence size and preference will be unknown. I went to share my unpleasant experience with the manager and got more irate coz he dismissed the fact without listening, snapped me in the middle and said “yes nowadays we dont carry regular and slim fit!” When did I ever say I wanted regular or slim fit. I like and wear Essentials are they slim fit?? An advice - “buy lacoste online or go to Yorkdale.. they have better sales associates and...

I used to be a loyal customer at this store, but after what happened today, I’m never setting foot in there again. The experience I had with the so-called manager was absolutely vile and beyond unprofessional. A few days ago, I came in for an exchange without my receipt. A kind Filipina employee kindly explained I could return with it later. No issue there.

But when I came back today, I was met by a different employee-an extremely aggressive man who clearly doesn’t belong anywhere near customer service. He’s easy to spot: very overweight, wears clothes that are clearly too small for him, and has a disgusting attitude to match. The moment I explained the situation, he started yelling, swearing, slamming the counter, and even threw the payment terminal at me. Yes, threw it.

It was an outrageous, violent outburst for no reason, and completely unacceptable behavior from anyone-let alone someone in charge. If you value basic respect, avoid this store or at least steer far away from that individual. You’ll know exactly who he...

I know covid 19 effects all of us, and i understand that the store has to follow some rules and relgulations BUT i don't understand their policy of no try it on and everything is FINAL sale. All other stores can let you try the product or you can buy without trying and then if it doesn't fit, they let you exchange it or refund. It is my favorite brand and i wear nothing but lacoste but the money not grow on trees, especially in this hard times and no store and brand should expect a customer drop atleast 60$ for a merchandise and not allowed to try it on, exchange or give a refund!!!! As a loyal customer of this brand it also offends me that sales persons telling you that you can try it on the merchandise on top of your clothes and that will be ok, and nobody will get covid 19 from that action!!! Thank you but NO THANK YOU, I will not try it on top of my clothes, i want to try it on properly to see everything fits meticulously. Lacoste should check their house rules and regulations before losing their loyal...