RW&CO. — Local services in Vaughan

This place has the worst customer service! Taya forgot to give us a gift receipt (after we had requested for one) and had to redo the transaction (cancel the transaction and refund the money). But since we used a Vaughan Mills gift card to pay for part of it, the funds were not immediately returned to our gift card (rather it would take 5 business days). As such, we were out $130 for the transaction and had to pay out of pocket.

The staff (Taya, Jasnoor & Carlos) were dismissive of our concerns and said it was out of their hands. They made it seem like it was our fault. They kept saying we were being disrespectful when we were trying to simply inquire how else they could help us. They also said we thought they were stupid because they worked in retail when we did not make any statements to that effect. They kept talking over us, smirking, and talking in the corner about us. The staff are not genuine and kept gaslighting us the entire time.

When we asked to escalate the issue to a manager, Carlos spoke on our behalf to that person and changed the story completely so that it looked like it was our fault.

Their final response to us was “we don’t get paid enough to listen to all this.” The lack of professionalism and respect for customers is disappointing! I hope your staff receive...

I’ve been shopping at RW&CO for quite some time, and I can confidently say it has been one of the best experiences I’ve had for suits in Canada. Over the years, I’ve purchased a good number of suits from their collection, and I continue to be impressed by the quality, fit, and attention to detail in every piece. Finding suits that fit well can be a challenge, but RW&CO consistently delivers exceptional tailoring that feels both comfortable and sharp. Beyond the fit, the store itself offers a wide range of options, from classic, timeless styles to more contemporary designs. The variety ensures that whether you’re shopping for work, formal events, or special occasions, there’s something that suits every need. What also stands out is the professionalism and helpfulness of the staff—they are knowledgeable, approachable, and genuinely invested in helping you find the perfect outfit. For someone who values quality, fit, and style, RW&CO stands out as a reliable and enjoyable shopping destination. Their consistent commitment to both product and service makes every visit worthwhile, and it’s clear why I keep returning. For suits that look great, feel comfortable, and last, RW&CO has become my go-to...

Felt racially profiled... I was out looking for a vest that day with a decent budget. I saw some at this brand online and went in to look at the vest. Immediately my girlfriend and I were being watched. I understand some employees may linger and give you a few minutes before offering help, however this paticular employee seemed to only be interested in keeping a watchful eye on us following us around the store. On multiple ocations I made eye contact with said employee who not once offered help. My girlfriend was at their mirros fixing her outfit while I was looking at the vest and when we moved to that mirror, the employee all of a sudden started to "fix" clothing at that same mirror, convineintly facing us. The whole time I could see her staring from my peripherals. Left the store immediately as we both felt extremly uncomfratble and ended up buying a good quality vest at Brooks Brothers for three times the cost of the cheap RW & CO one. Bad service all around, even if I find a product in the future at that location, i'll drive elsewhere...