Walmart Supercentre — Local services in Vaughan

Subject: Urgent: Formal Complaint - Unacceptable Service Experience at Walmart- 670 Applewood Crescent, Concord, ON L4K 4B4

Dear Walmart Customer Service,

I hope this communication reaches you promptly and garners the urgent attention it necessitates. I am writing to express my profound dissatisfaction with the deeply distressing service experience I encountered during my visit to your Walmart location on 670 Applewood Crescent, Concord, ON L4K 4B4.

On January 11, 2024, between 2-3 pm, I experienced an incident that involved the intentional destruction of my receipt and the malicious damaging of items I intended to return. The employees primarily responsible for this unacceptable behavior were Binita and an unidentified lady with a boy cut hairstyle.

To provide clarity on the specifics of the incident, Binita and her colleague deliberately rendered my receipt unusable, hindering my ability to complete the return process. Furthermore, they willfully damaged the items, exacerbating the situation by causing an additional financial loss of at least $150.

The unprofessional and unethical conduct displayed by both employees is in direct violation of the expected service standards from a reputable retail establishment like Walmart. In light of these actions, I urgently request the immediate dismissal of both Binita and her unidentified colleague to uphold the integrity of Walmart's service standards and prevent any recurrence of such incidents.

I understand the urgency of rectifying the financial loss incurred during this incident. Simultaneously, I insist on a swift and thorough investigation into the actions of Binita and her colleague. Regular updates on the progress made in this regard would be highly appreciated.

Thank you for your prompt attention to this matter. I trust that you will handle this situation with the gravity it demands and take decisive actions to ensure the restoration of trust in Walmart's commitment to exemplary customer service.

In general, I have always found all of the employees here super rude! Not going there ever...

Lacking in employee care and attention, this Walmart branch showcases a subpar level of professionalism and customer service.

As any other Walmart, product variety is vast and layout of the store is well designed. Any item you might need you can find in their many sections of lifestyle. But unfortunately, the rest of the factors which contribute to the overall quality of the store, leave a lot to be desired.

As evident in the picture, the pallet of produce was left in the way of items, and was staying there for almost the entire duration of my shopping time. Not only does this block the way for costumers, but it also presents hazards since its not strapped down and appears to be abandoned while unloading.

Another point worth mentioning is that when I was in the shampoo and hair product aisle, I noticed a damaged price label on one of the items. An employee was present in the same aisle using the product scanner device scanning items so I asked her if she could scan my item and let me know the price because I cant tell from the damaged label. Before even fully finishing my sentence she interrupted coldly and told me to go to a price check station. Now my understanding was that that device could be used for scanning for a price, hence why I asked the employee hoping for a quicker answer, otherwise I knew where the price check station was. I obviously am not an employee and dont know how to work with those scanners or what they do, but she couldve been more friendly and polite, maybe let me finish my question first before answering me without even moving her head. An explanation couldve been made as to "why that device cant be used for this purpose" or at least a description to where the price check station would be. Yes, I knew where it was because I walked passed it, but others in my situation might not have known.

All in all, this Walmart fails to meet expectations for employee friendliness and professionalism in service. A major improvement in their attitude...

Walmart Canada has garnered a diverse array of customer feedback, with numerous evaluations underscoring opportunities for enhancement, particularly within the domains of online services and customer support. This input provides valuable insight into the company’s operational performance and customer satisfaction levels. Customer Service and Online Shopping A significant number of patrons have articulated difficulties associated with Walmart Canada’s digital shopping platform. Frequently cited grievances encompass unexplained order cancellations, challenges in accessing responsive customer service, and complications surrounding refund processes. For example, one customer detailed an incident wherein an order for two Philips smart televisions, placed during the Black Friday sales period, was unexpectedly canceled without any provided rationale. This resulted in the customer’s inability to secure alternative purchasing options in a timely manner, amplifying their dissatisfaction. I come here very often and and always satisfied with the result I have have been given. In-Store Experience Feedback concerning in-store encounters has similarly revealed areas requiring attention, including insufficient staffing at checkout stations and instances of unaccommodating employee conduct. One reviewer described a visit to a location where only self-checkout options were operational. Upon requesting assistance, the individual was merely instructed to proceed independently, receiving no substantive support. Such experiences suggest a need for improved resource allocation and employee engagement to elevate the in-store shopping environment. Collectively, these accounts emphasize the necessity for Walmart Canada to address both its digital and physical service frameworks to better align with customer expectations and enhance overall...