LOUIS VUITTON Hong Kong Canton Road Store — Local services in Hong Kong

I recently purchased a couple of pairs of sunglasses from the Elements location, and unfortunately, one of the arms was not in perfect condition. While passing by the Harbour City location, I decided to ask for assistance. I explained my situation to the greeting staff, who consulted with the store manager and instructed me to get in line.

After waiting for over 30 minutes, another staff member informed me that I needed to return to the original store of purchase, as confirmed by the manager. This was incredibly frustrating because the manager could have communicated this from the start, saving my time and effort.

The lack of clear communication and the unnecessary wait made for a very disappointing experience at Louis Vuitton. I expected a higher standard of service and clarity from such a renowned brand. I hope this feedback helps improve the service for...

Horrible customer service… I went to this location to get my luggage tag hot stamped with one of the special Hong Kong stamps. First of all, the sales advisor lady wanted to convince me that luggage tags can be hot stamped with the letters only, and the special stamps are reserved for the passport covers. Then, I showed him a luggage tags with a special city stamp. After that she went to ask, and yes it is indeed possible to get luggage tags stamped with the special tag. She said that the only colors they RECOMMEND is silver and gold. However, when I wanted to ask for another color than these she refused. After pushing her for 5 minutes and saying that I am aware of the different colors they have, she allowed me to choose the color I want.

I believe this is not the customer service you would expect in a high-end store. I would not...

Disappointing service. Went there with the intention of buying and when I went to seek for assistance, it took forever to find a sales assistant to help me look for what I want. I waited 15 mins only to be told that the product was out of stock and the only available color was the one on the rack(this saleslady is called Tiffany Fung btw).You don't get the full user experience and no one bothers to even explain in detail what the product is nor do they bother offering any other similar products. The overall service is similar to what you...