Sala De Espera Cirugía - Fundacion Santa Fe de Bogota — Local services in Bogota, Capital District

It is the worst in terms of personal attention. It is incredible that since January 23 we have paid more than USD$600 for some exams, as externals, we have not even received the result of an exam. Furthermore, none of their channels redirect you to an advisor, but rather pure answering machines that solve nothing. Emails have been sent and neither. Not to mention that for an ultrasound they charged us more than USD$150, when they had told us that it would not cost more than USD$100. Terrible service for what was charged and the worst thing is that we need those results for reading and subsequent treatment. When they made a mistake in the billing, they didn't even let us leave the clinic so we could make the payment, but for the results that they say they gave in 3 business days, it takes 5 and they don't...

I recently had a very frustrating experience at this hospital. When I tried to schedule an appointment, I was advised to go to the ER instead. This resulted in a 1,000,000 pesos invoice, only to be told afterward that I still needed to schedule an appointment with a doctor. I have never been this frustrated before. I wasted hours of my time and a significant amount of money. I strongly advise against trusting the advice of the administrative staff here. Their guidance was...

Es como si uno llegara a un centro de salud en alguna pequeña población . El ruido es insoportable, es como si se estuviese en una estación de Transmilenio. Empleados escuchando con altavoz , videos, música, etc. Hace años no venía y no pensé que fuese esto así. Vine por un examen que mi médico me ha enviado pero haré lo posible por no volver.

Estoy en un lugar "nuevo" , el diseño es feo, deprimente . Asumo que le habrán encomendado la labor de remodelación a algunos jóvenes recién graduados sin experiencia. Los trabajadores de obra gritan a todo pulmón , no tienen uniformes , es como cuando se ve a alguien "reparchando" las calles cuando hay huecos ; de esos que no trabajan con la alcaldía o alguna entidad sino que lo hacen para que los conductores les den algo de dinero .

Creo que ya es hora que en este tipo de lugares a la entrada se les haga firmar un código de conducta o algo así tanto a pacientes como a empleados . Esto se vuelve...