Le Chocolat Alain Ducasse, Corner Gare du Nord - Zone embarquement Eurostar — Local services in Paris

I was at the Gare du Nord store and received incredible service from Raphael and Sengathir. They are both very friendly and helpful and this makes a huge difference not only as an experience for me as a customer, but also in sales for you, the company. To be honest, I was a little unsure about whether to buy it or not, but the biggest reason I decided to give a try, were their service and their smiles (not forgetting the store looks beautiful and also the chocolates. 😊)! I'm happy they convinced me to give a try, because the chocolates are delicious. If you want a very good product and want an amazing service, I recommend their chocolates and those two guys at the branch Gare du...

We were looking at the chocolate and to be honest the Plump woman behind the counter on the 2nd of October did come across rude. I'm not sure why. She served everyone samples and when I queried the chocolate she wasn't willing to for me and my wife. When I asked for any chocolate she said no. And when we finally found one she had samples for, she started giving the samples out to other customers which she didn't do for us when we were waiting in line. She didn't provide any customer service. And for this reason we just left as she couldn't provide the service she provided for others. I am not sure what her...

The chocolate is good, but the reason I bought it, as I explained to staff, was that it was for my wife, who cannot have gluten. I asked if they have any gluten-free chocolote and was offered two choices, and I picked one. I should have double-checked the ingredients because later (once I was on my train to London) I noticed it stated it might contain traces of gluten. I really wish staff had disclosed that to me, because even traces of gluten make my wife ill for days. Perhaps staff can be more proactive or better-trained when it...