AMPELMANN shop in the Hackescher Markt — Local services in Berlin

베이지색 가디건을 입은 어두운 갈색 머리 여자 직원의 응대는 상상 이상으로 나빴습니다. 독일에서 공부하며 산 기간 동안 결제하는 도중 아무 인사도 안 하고, 계산 중에 일부러 지루한 하품을 크게 하는 사람은 처음 봤습니다. 매장에서 지켜보았을 때 백인 손님에게는 웃으며 응대했지만, 아시안 손님인 우리에게는 미소를 띤 인사 대신 직원의 목젖만 보였습니다. 제가 독일어를 할 수 있음을 직접 인사로 보여줬음에도, 직원의 응대는 바뀌지 않았습니다. 당황스럽고 불쾌했습니다. 그리고 제가 산 키링을 종이 봉투에 포장할 때 직원이 하품하느라 상품이 계산대에 떨어지기까지 했고, 직원의 손길은 분명 굉장히 귀찮은 일을 꾸역꾸역하는 듯 거칠었습니다. 암펠만Ampelmann은 분명 독일과 베를린의 귀여운 마스코트로 사람들에게 사랑받겠지만, 이 직원이 있는 Ampelmannshop은 저에게 오랫동안 찝찝한 기억으로 남겠네요.

Das schlimmste Geschäft, das ich je in Deutschland erlebt habe – eine absolute Katastrophe.

Die dunkelhaarige Mitarbeiterin mit dem beigefarbenen Cardigan war unglaublich unhöflich und respektlos. Während des Bezahlvorgangs kein einziges Wort (außer „___Euro”), kein Blickkontakt, keine Begrüßung – stattdessen ein demonstratives, lautes Gähnen mitten im Gespräch. So etwas habe ich in Deutschland noch nie erlebt. Gähnen Deutsche normalerweise auch vor Kunden? ECHT JETZT?

Als die Mitarbeiterin die von mir gekauften Schlüsselanhänger in eine Papiertüte packte, gähnte sie so heftig, dass der Artikel vom Tresen fiel. Ihre Handbewegungen wirkten dabei so, als würde sie eine lästige Pflicht widerwillig erledigen – grob und völlig ohne Sorgfalt.

Was die Situation noch schlimmer machte: Ich konnte deutlich beobachten, wie sie weiße Kundinnen mit einem Lächeln und freundlichem Ton bediente. Uns asiatische Kundinnen hingegen behandelte sie mit offener Gleichgültigkeit und offensichtlicher Geringschätzung. Selbst als ich auf Deutsch grüßte, änderte sich nichts an ihrer Haltung. Das war schlicht diskriminierend und inakzeptabel.

Ampelmann mag ein sympathisches Symbol Berlins sein, aber dieser Shop hat mit seinem Personal das genaue Gegenteil davon gezeigt. Eine Schande für die Marke – und für Berlin. Ich werde diesen Laden nie wieder betreten.

The worst store I’ve ever been to in Germany – an absolute disaster.

The dark-brown-haired employee wearing a beige cardigan was incredibly rude and disrespectful. During the checkout process, not a single word(except for ___euro.), no eye contact, no greeting – instead, she let out a deliberate, yawn right in the middle of the interaction. I’ve never experienced anything like that in Germany before. Do Germans usually yawn loudly in front of customers? SERIOUSLY?

While the employee was putting the keychains I purchased into a paper bag, she yawned so loudly that the item even fell off the counter. Her movements were rough and careless, as if she were reluctantly forcing herself to do something she found utterly bothersome.

What made the situation even worse was that I clearly noticed how she treated white female customers with a smile and a friendly tone, while showing open indifference and obvious disdain toward us Asian customers. Even when I greeted her in German, her attitude didn’t change. It was simply discriminatory and unacceptable.

Ampelmann may be a charming symbol of Berlin, but this shop—with its staff—showed the exact opposite. A disgrace to the brand and to Berlin. I will never step foot in this...

The service here is really amazing! The manager of the store was able to help me exchange sizes for shirt that I received as a present. And even though they have rules regarding how these transactions are handled she went out of her way to find a solution that worked. She didn't have to and it was even relatively busy when she took the time to help me. I'm very grateful and would definitely recommend anyone visiting Berlin to go here for souvenirs and...

Yes this is a souvenir store, but the ampelmann is an interesting Berlin niche concept based on traffic light symbols!

The items in teh shop were made to a high quality and there was some really interesting items... Much better than a magnet or keyring.

The staff were friendly and knew the product history . Well...