Satguru's - Indian Art & Home Decor Store Khar — Local services in Mumbai

Me and my family have been patrons of Satgurus Arts and Crafts for many years now and have always admired the variety of art available there and the different framing options.

A couple of weeks back my wife visited their flagship store in Khar (west), Mumbai to explore some options for frames for our home and her experience there was shocking to say the least.

1. No sooner had she entered the store and was browsing around she was approached by one of the staff there and very rudely informed that as per store policy they dont allow artists or students inside the store. My wife who is neither an artist or a student was slightly taken aback at this suggestion but informed the staff that she was there to look at frames and not paintings. At this point she was directed to the frames section.

2. When she entered the frames section of the store and started looking around, another member from the Satguru staff approached her and asked her to leave the store as they were undergoing some pest control in the store. There were several other customers present in the store but they were not asked to leave. My wife was understandably very upset with this attitude of suspicion that the staff showed and angrily left the store

This attitude and approach to customers is unbecoming of a store like Satgurus and our family wont be visiting Satgurus in the future, we are happy to take our business to their rivals down the street where my wife was treated with the dignity and respect a customer deserves.

Bye Bye Satgurus and your...

Awaful company to deal with. We purchase 2 large paintings from them and they were covered in glass frames. Before purchasing we asked for reassurance on delivery to London that they will be packaged properly in wooden boxes - and we enquired about insurance. They told us 'in all our years of business, we have never had a report of damaged goods delivered'. So we went ahead with the purchase at a cost of over £2,000. Next: Delivery turns up 4 weeks late, after numerous emails requesting evidence of insurance policy after buying against damage - no replies at all. Then airport calls us and asks for a shipping levy, even though we paid all packaging and shipping costs of almost £300! To top it off, the item turns up 4 weeks late, and I decide to video the package opening - as it arrived in a flimsy cardboard box, not wooden box as promised. Guess what, items only cushioned by polystyrene and cardboard. one frame smashed to pieces and item of matching pair completely destroyed!. Satguru's refused to take blame, and refund money offering a lousy £30 'Credit voucher' for next purchase! You have got to be kidding me! So rude, liars, unprofessional and will never buy from them again. Avoid...

I had got an antique map framed at Satguru’s Andheri last year. I paid a 3x premium over local framers on the basis that I will get premium quality and service. To my shock, fungus has seeped in through the frame and spoilt the map within a year. There is no particular dampness or moisture on the wall where the map was kept.

When I went to Satguru’s Andheri, they said they can’t do anything about it and I need to visit Satguru’s Khar. At Satguru’s Khar, they said there will be an INR 5,000/- extra charge to replace the wood at the back of the frame(!). I wasn’t expecting free service, but looking to charge so much a year after I purchased the frame and making me run around from Andheri to Khar has made this a bitter experience. On top of this, there was zero sympathy or service etiquette from the owner or staff- all they were looking to do was to argue that it wasn’t their fault and they bore no responsibility for this.

I will never buy anything from Satguru’s again and would encourage others to also look at alternative options which offer better service and value...