Aloka Spa & Massage — Local services in Batam City

I came here with a big group of friends to all get varying different types of massage: thai, balinese, etc. some of us got the 60mins massage, while some got the 90mins massage. I got the 90 mins one as well.

The massage itself was good, the masseuse put in enough pressure to relief some of my sore muscles. however, the experience left a sour taste because instead of the 90 mins that i paid for, she only massaged me for roughly 60 mins. When she left the room for me to change back into my clothes, i saw the timer was still running with ~ 25 mins left remaining. I tried to give her the benefit of the doubt that maybe she was late to turn the timer on at the start. However, when i checked the time on my phone later on, it was odd as it doesn’t seem like it has been 90 mins. Moreover, none of my friends that took the 90 mins massage were done. if any, i was one of the ones to finish even between the 60 mins group.

I tried to clarify with the therapist, but she insisted that it has already been 90 mins and even tried to stop me from going back to the front desk too soon😅I asked to just go back to the front desk and eventually clarified with them instead. They checked, apologized and then tried to correct it by giving me a 30 min neck n shoulder massage.

Overall, I thought that it was disappointing as the massage was good, just that the therapist was dishonest about the duration. when confronted by the front desk she said that the timer died in the middle and she couldn’t check how much time was left, but i clearly saw there being ~25 mins left at the end. hope the team improves this in the future. I know other massage places will make sure the therapist shows at the start that they have started the timer, and i will clearly hear the timer...

EVERYONE. PLEASE DO URSELF A FAVOUR, DO NOT COME!! I will give 0 star if I can. DO NOT COME HERE! I’m usually not a picky person. But this shop really deserves this bad review!! We booked for a couple spa package, there is cockroach in the sauna (steam room). The staff did not managed to catch it, but told me that it was being caught, which I later saw it dying on the ground. Did not went in the sauna after this experience. The package also came with a jacuzzi, there is beetle, insect and ants floating inside the jacuzzi. The jacuzzi is also spoiled in our room, they wanted to move us to the next room, but it’s also spoiled. By spoiled, they meant that, there is no bubble inside the jacuzzi. We realised that the jacuzzi is not functioning, with the water unable to drain. Ended up having to drain the water manually. We did not use the jacuzzi upon discovering all these horrifying creatures and immediately showered. Did the massage and body scrub together, but who knows what is inside the oil and cream etc. Now we are feeling so dirty and filthy. Regretted patronising this shop despite seeing all the good review on google and TikTok. Went to the counter to ask for refund. The staff called the boss multiple times but he insisted to give 10% discount (after a long 45mins talk) despite us not fully utilising what’s included in the package. The boss (guy) don’t dare to call us, he also don’t allow us to call him. He just hide behind his staff to give instructions. There is only 1 branch and they closed at 10pm. As of now, it’s 9pm, but he mention to the staff that he is currently in a meeting. Meet with who? He is just scared to handle such situations, might as well don’t open this store. DO NOT COME!! GO...

New spa at Nagoya Hill. We came for foot reflexology.

Everything was okay until we heard someone talking soooo loudly outside the reflexology room that it woke me and my mum from our peaceful nap. it was a lady speaking in mandarin to her friends/family. judging from the way she speaks and the content (we was showing off her new spa and telling her friends/family that she did not need to adhere to other people's commands now that she is a boss herself), we think it is the lady boss of the spa.

we really like the place and the hard work the therapist provided (they were not using the correct pressure and technique which can be harmful to them. my therapist was cracking her neck and hands every 20mins) but the chit-chatting and the noise really agitated us. i suggest the management to talk to their friends/family in a nearby cafe instead of a supposedly serene and peaceful place...