MediaWorld Porta di Roma — Local services in Rome

I purchased all my essential electronics from MediaWorld when I moved here, as I’m not a local and don’t speak Italian. From the start, the staff was helpful and spoke English, making it easy for me to buy everything I needed—my TV, washing machine, iron, and more. Everything went smoothly except for the TV, which took an unbelievable two months to arrive.

Once I finally received and set it up in my new home, I was assured that I had 14 days to return or exchange any item if needed. Unfortunately, the TV had a sound issue, where it wouldn’t play audio at a high volume. I returned to MediaWorld within the promised 14-day period, expecting the same helpful service I initially received.

However, to my surprise, the same employees who had previously assisted me in English suddenly “couldn’t speak English” and refused to help. Instead, they told me to contact Samsung customer care, completely disregarding their initial promise.

MediaWorld’s customer service is extremely disappointing, and I wouldn’t recommend anyone...

Even tho they have cheap prices and the Staff is superb and simply nice to interact with, the computer they sold me was defected and they told me if I paid another 30 euros that I would have my computer totally in English. It was super sketchy because the laptop acted as if it was a decade old and the windows system was a mix of Italian and English. I had to ask for a refund after 3 days. Most of the people didn't know how to explain the situation in English so I actually glad I understood some of the words they said in Italian. It took a whole hour to do a refund but I won't complain much about that because they only had one girl at service and they were busy as heck. Not to mention that when I bought the pc I waited 3 hours for it to be ready, so my weekly amount of patience kinda ran out at Mediaworld. Either way, they have nice stuff and staff, just make sure to never buy the exhibition products, there's always something...

worst staff i've ever encountered

me and my friends wanted to buy a whole set of streaming equipments and as we were checking out some products we were interrupted by this black guy who works at the gaming hallway and started telling us not to touch things because it's not permitted,i found that weird because how am i gonna get what i want if i don't try them,so i went to the gaming chairs bc i've been dreaming to get one so i started tweaking with one of the gaming chairs and then this black guy shows up again and he was actually mad for sitting on the gaming chair,he started yelling at us.well on my part he wasn't even doing his job properly,he was on the phone the whole time speaking native language.i felt humiliated and ended up going home without getting nothing,i'm not...