LOFTMANCOOP KYOTO — Local services in Kyoto

As a black shopper they followed me and my entire family around the store the whole time we were there. My mom bought one shirt but they literally separated and followed me, my sister and my father all through the store wherever we went. Not offering help only watching us as we looked at various items. Before you say I’m just imaging or assuming this I assure you after it happens to you dozens of times in a new country or in the US (where we are from) you begin to recognize it quickly. This store deserves no one’s business especially considering you can buy these products at others stores. I’ll be contacting corporate to notify them of their staffs behaviors but this was infuriating to experience. I hope the workers in the store see how messed up this is but I have experienced this in Japan more than one time. It seems to go deeper than just this one store but highlights a problem of racism and prejudice in the culture specifically targeting black people. FIND...

先日、TERAMACHI LOFTMANでバックパックを購入しましたが、その際のサービスが本当に素晴らしく、心から感動しました。担当してくださったスタッフの方はとても親切で、私が納得のいくバッグを選べるよう、丁寧に時間をかけて対応してくださいました。

翌日、バッグに関して少し問題があり再度お店に伺いましたが、対応してくださったマネージャーの方も本当に素晴らしかったです。とても冷静で、すぐに問題に対応してくださり、感謝の気持ちでいっぱいです。

これまでに受けた中で、最高のカスタマーサービスだと感じました。商品のセレクションも素晴らしく、価格もとても良心的です。このお店を心からおすすめします！また京都に来ることがあれば、絶対に再訪したいお店です。

I recently purchased a backpack from TERAMACHI LOFTMAN, and I was truly moved by the exceptional service I received. The salesperson who assisted me was incredibly kind, patient, and took the time to help me find the perfect bag.

The next day, I returned to the shop due to a minor issue with the backpack, and once again I was deeply impressed — this time by the manager. He was very calm, immediately addressed the issue, and handled everything with great care. I was so grateful for his help.

I can honestly say this was the best customer service I’ve ever experienced. Their product selection is also fantastic, and the prices are very reasonable. I strongly recommend this store! If I ever return to Kyoto, I’ll definitely...

My daughter left her little stuffed animal at the shop last night and was very upset. I went to the shop the next morning hoping to find it knowing the chance was small. The staff recognised us right away (tho I bought nothing) and gave the toy back to her. It was a heart warming experience and I want to thank this very nice gentleman...