Patagonia Kyoto — Local services in Kyoto

Wow! I was totally blown away by the lovely staff here - they wanted to speak to us in English and tried their best to help us and provide information about the clothing styles and how to care for them.

The store is stunning and simply made so welcoming by the staff. There is a cute lounge upstairs with books and a film was playing when we visited.

Absolutely great experience and some unique products for Kyoto. We even we’re given stickers with our purchase! Such a nice feeling buying a jacket here that I will remember...

I visited the Kyoto Patagonia store on the morning of May 2nd, 2025. It was a rainy morning, but the warm and welcoming atmosphere in the store brightened my day. A staff member named Kubo was especially helpful — incredibly friendly, fluent in English, and very attentive. He patiently guided me through different styles and helped me find a pair of pants that were the perfect length and very comfortable. Thank you, Kubo, for your outstanding service — you made this rainy day a really...

Very bad experience. The worst since I have been in Japan for 1 month. The manager of this store is very unpleasant and openly mocks his customers by laughing in their faces. This is the first time I have seen someone so disrespectful in Japan. It is shameful and it is detrimental to the brand. PATAGONIA you must act quickly to correct this. I am waiting not only for an apology but also a solution for my bag, purchased 5 months ago and which is...