Supreme Osaka — Local services in Osaka

Foreigners Beware – Discriminatory Behavior at Supreme

I had a deeply unpleasant experience at this Supreme store that I feel compelled to share. If you're a foreigner, be warned: the staff here display clear hostility toward non-Japanese customers.

We arrived at 10:54 AM, fully aware that the store opens at 11:00. We waited quietly outside the entrance, as is customary in Japan. However, a male staff member stepped out, looked at us with visible displeasure, and said “You can’t wait here. Go, go!” while waving his hand as if shooing away insects.

Even though this was already rude for someone arriving just 5 minutes early, I assumed he meant we were in the way of opening preparations and tried to be understanding. I politely offered to wait not in front of the door but off to the side in a corner space between shops. Still, the staffer just kept repeating “No, no, go go” with the same dismissive hand gestures, again as if we were pests.

Confused, I asked on what grounds we were being asked to leave the public walkway. His only response was “I don’t know. Go, go,” again with a disgusted attitude.

With no other choice, we had to leave.

I've been in Osaka for a week and have seen countless stores where people wait in front before opening. Even photos online show customers lining up in front of this very Supreme store. What's more disturbing is that a few Japanese customers were also standing behind us—but the staff didn’t say a word to them. The discriminatory behavior was clearly targeted at us as foreigners.

Let me be clear: this is racism and xenophobia, plain and simple.

Of course, not every foreign customer will be treated the same way, since racists often discriminate selectively. But the point is this: if you are a foreigner, there's a real risk you’ll be treated like a nuisance here, just as we were.

No store that treats people this way...

I’ve visited Supreme boutiques in different countries, but my experience at the Osaka, Japan location was by far the worst. The staff were terrible. Most of their customers are tourists, many of whom may be visiting a Supreme store for the first time. I understand that language barriers can make communication difficult, and that’s acceptable. However, their actions, behavior, and overall attitude were completely unprofessional.

One of the most frustrating things was their strict and unexplained no-photo policy. They wouldn’t allow us to take photos outside the store. As long as a Supreme logo appeared in the picture—whether you were in line or just taking a casual selfie, they would demand that you delete it. When my friend and I asked why, they couldn’t even provide an explanation. Instead, they treated us as if we were invisible, simply insisting we delete the photos.” again we were outside, taking selfie while queueing “

If their staff struggle to communicate, the least they could do is put up a clear notice explaining the policy. This wasn’t my first time visiting a Supreme store, yet I’ve never encountered service this bad anywhere else. It’s shocking that management hasn’t addressed this issue.

The way they handled the situation, forcing people to delete harmless selfies while others watched—made us feel like criminals. It was humiliating and completely unnecessary. I don’t understand how Supreme Osaka operates this way without any...

Not going to talk much about the brand. It’s supreme lol. Avoid it on Saturday’s (that’s when new items are added In JP and it’s a huge thing with a complicated text message signup beforehand) and you’re golden!! Since Supreme had a buy in from a big investment company , they offer much more stock and you can actually get some cool items way after the Saturday release. They had holiday tees available 2 weeks after the release.

Here are some quick rules that apply to all the supreme stores on the globe

1. no photos
2. no tax free (that might change but rn they don’t do it)
3. if you find an item , ask a clerk and he’ll bring a freshly packed one from the back
4. if the item isn’t your size , ask for your size. If it’s sold out, don’t pout.
5. don’t ask to go upstairs or downstairs. London is the only exception
6. be nice. They deal with A LOT of weird and rude people on the daily. A ‘konichiwa’ and ‘arigatogosaimaz’ goes a long way
7. only ask to try something on if you’re 90% sure to buy it.

So yeah. Happy shopping and don’t forgot to bring that plastic bag home with you. Can net you up to 15€ if you’re from...