Cinem@rt Shinjuku — Local services in Tokyo

I appreciate the fact that this is quite an old cinema. And I truly love that they brought in works that are not widely shown from around the world. But they really have to think carefully about how to handle the customers.

I was there to watch Nezha 2 which I have been really excited about. It was a big plus that it was showing with English subtitles! But upon entering the cinema, the crowd was really haphazard. It seems really hectic and confusing. They didn’t really check the ticket properly, and I question the use of QR code if they don’t have the scanner there. Please note that there are only two elevators and the other option is to climb the stairs to the 6th floor.

As it is a highly anticipated movie, there was understandably a huge crowd. The overwhelming majority are native speakers of the language it was showing in. It was really appalling to see people showing up really late with their blinding mobile phone lights on and waving it around, not even trying to duck down. I often hear them speak loudly throughout the movie, especially at the beginning and towards the end of the movie. Seriously the worst movie experience I’ve had in Japan and there was no Staff at all to make sure everything is going smoothly.

I suppose they can’t do anything about the space… But they need to do something to make sure that the customers are all following the rules...

Cash only for ticket purchase at the venue and no other cashless options (Suica, PayPay, Apple Pay etc) I had to leave the cinema find an ATM to get cash in pouring rain.

The staff was young and not so friendly. Unclear direction and explanation when asked how I can purchase tickets. Lots of mumbling and back and forth information.

The theater inside does not have direction lamps to help customers navigate to their seats once the room goes dark. My friend spilled her beer because she couldn’t see.

The screen and the seats were comfortable but nothing special.

I liked the selection of movies playing so will go back for the titles but definitely not for...

Dinasour.Jrのドキュメンタリー映画「FREAK SCENE」を観に、こちらの映画館へ。

ROCK系のドキュメンタリー映画以外にも、公開劇場が限定されている、アニメや中国のアジア映画も上映されているようです。

僕が今回入った劇場は、60席ほどの小規模なSCREEN 2。

いちばん右側の座席にしたのは失敗でした。

右側は壁に面しているため、回り込んで入れないし、仮にトイレに行きたくなっても、10席ほどある人たちの前を通ることになり、かなり気まずい思いをすることでしょう（仮定の話ではありますが）。

SCREEN 2は映画館というか、少し広めの視聴覚室で映画を観ているような気持ちになりました。

あと、スタッフの対応、もう少し良くてもいいかな…。 劇場公開記念のステッカーを「もらえますか？」とカウンターの方に行ったら「7階の劇場で貰えます」とのことだったけど、鑑賞後7階の人に聞いたら「下で貰って下さい」って言われて、結局最初のカウンターでステッカー貰いました。

…なんだか、よくわからない…(^_^;)

4月22日公開の「ZAPPA」も観に行くから、そういったところ、改善されていることを祈ります。

追記:「ZAPPA」を観に行ってきました。今回はSCREEN 1です（写真3枚目参照）。

いやぁ、断然SCREEN...