Ishii Sports — Local services in Tokyo

Difficult to get large sizes for westerners in Japan but this place had a reasonable selection. The staff was all very helpful Suzuki san was very patient and explained all the boot options and fittings and other issues. Mei san was very patient and helpful with the ski wear, explaining quality, fabric types, goggle features, etc.

I had planned on shopping around more, but all their prices were very reasonable compared to some of the other shops I was in, the staff was very nice, and they had a good selection. I'd definitely come back.

I wish they had some better selections for gloves (they mainly had mittens). And of course it would be nice to have a ski superstore like they have in the US with a million options for tall people, but considering this is Japan and they barely even import my...

I give them five stars because they have great selection, excellent and knowledgeable customer service, but know that the staff don’t pounce on you at every corner (which I appreciate) like a department store (the loudest noise in Japan irrashaimase!!!) just go to the main desk or find someone and ask directly for help, some of the staff can speak a little English or at-least understand it, they will go out of their way to help you, even sent my stuff by carrier to my house here, so I didn’t have to carry it around with me all day. As a bonus you can use and earn Yodobashi camera points in store if...

I went into the store twice today to buy new Ski boots. Which the had my size (29.5) on display. I was excited as these were the boots I wanted and n my size!but after waiting for 30+ minutes for someone from the store to even walk buy me I gave up. I was disappointed with the lack of customer service, but impressed by the selection. I was ready to spend 10,000 yen on new ski boots and sat in one place wearing the set I wanted for 30 minutes. Had I been helped or even looked at by a store associate I would have most likely made the purchase. This is not the customer service I have come to...