L-Breath Shinjuku Shop — Local services in Tokyo

At around 6:10 PM on January 3, 2025, my sister and I had an extremely unpleasant experience while shopping at your store.

I am a foreigner living in Tokyo, and my sister was visiting Japan as a tourist. She needed to process a tax refund, and the staff member who attended to us was a woman around 30 to 40 years old (it’s difficult to determine her exact age, but she had her hair in a braid and was positioned at the cash register closest to the customer queue). From the very beginning, this staff member showed obvious impatience. She asked my sister in English if she wanted a paid shopping bag, but my sister didn’t catch what she said and turned to me for translation. As I was assisting, the staff member rolled her eyes at us. Although I didn’t confront her at the time, I felt very uncomfortable.

What happened next during the checkout process was even more shocking. When the electronic screen lit up for my sister to sign, the staff member provided no instructions, and we didn’t notice the signature pen clipped to the side of the machine. My sister tried to use her finger to sign on the screen, but the staff member spoke in an extremely low voice (I assume she was telling us to use the electronic signature pen). However, the pen was embedded on the side of the machine and not easy to spot. If she had explained this clearly from the beginning or placed the pen in a more visible location, we would have avoided the misunderstanding. When I asked her what she had said, she gave no response. Instead, she took the pen out herself and slammed it down in front of us. I was shocked at her behavior, but I decided to hold back my frustration to avoid ruining my sister’s travel experience.

What made the situation worse was what happened after we had finished checking out. While we were still standing at the counter organizing our belongings, this staff member impatiently reached over us to attend to the next group of customers behind us. It felt as though she was deliberately rushing us to leave. However, we had only purchased one pair of shoes and had not taken an unreasonable amount of time.

As a country known for its high-quality customer service, especially in a tourist hotspot like Shinjuku, Tokyo, I was deeply shocked and disappointed by the behavior of such a rude...

Gregory bag defect and L-Breath store Shinjuku On October 3 at about 5 PM I visited the L-Breath Victoria store in Shinjuku near the south exit.

I was told by the store manager Mr. Sato that he would contact Gregory's company office to find out what kind of options we have due to a bag defect.

He took photos of my bag and took my credit card number and said that he would be in touch with me.

For some reason he never contacted me so on October 13 I revisited the store and spoke with him again.

He told me that their records showed that the bag had been purchased a year and a half ago.

Although he could tell me this information he didn’t have more details about the bag because of some reason that I can’t understand.

He wanted me to contact the credit card company myself for some reason.

Yet, already he said that the bag had been bought at his store a year and a half ago.

So, I asked to speak with his manager.

His manager Mr, Watanabe basically said the same thing plus he said that on the first time we met I promised to bring my bag straight away for them to send to the Gregory company or something but this is completely untrue.

He only wanted to avoid taking responsibility for not moving this matter to a conclusion.

I am unsatisfied with the store for 3 reasons. Number one they said that they would contact me to move this matter to a resolution however they didn’t do that. Number two I asked to speak to the manager's boss and he refused to give me that person’s name nor that person’s contact information. Number three I feel the overall quality of Gregory goods has gone down and they know this to be the truth and they are just trying to cover...

Huge selection and super helpful staff!

I stopped by L-Breath Shinjuku while looking for some hiking gear and ended up spending way more time (and money 😅) than expected—in a good way! The store is massive, with several floors dedicated to everything from hiking shoes and backpacks to outdoor clothing and camping gear. Best to go up to the 7th floor and walk down.

I was especially impressed by the variety of hiking shoes—they even had sizes that are hard to find in Japan. The staff were friendly and really took the time to help me choose the right pair.

Prices are fair, and they also offer tax-free shopping for tourists. The vending machines to take a number for service were easy to use, and the whole experience felt really smooth.

If you’re into hiking, camping, or just want some cool outdoor wear, definitely check this place out. It’s just a short walk from Shinjuku Station...