AVOID. Host's response to our emergency was shockingly hostile.
am writing this review to warn future travelers. Please read this carefully before you consider giving this property your money.
We were forced to cancel our family trip to Japan due to our flight being canceled last-minute because of the war in our home country—a classic force majeure event completely out of our hands.
We understood the non-refundable policy but hoped for some basic human decency. We politely asked the owner if they would simply allow Booking.com to attempt to re-book the room for our dates. This presented zero risk or financial loss to the owner; they would still get paid.
Their response was not just a simple "no." It was a barrage of hostile and abusive messages. After we pleaded for understanding of our situation, the owner repeatedly spammed our inbox with messages like: "We reject all requests." "Our attitude is very firm." "Please don't send us any more messages."
When we expressed our disbelief at their callousness, the owner's final, chilling message to us was: "Your revenge is welcome."
Let that sink in. A host on a major travel platform telling a customer, who was forced to cancel due to a war, that their "revenge is welcome."
If your trip goes perfectly, perhaps you'll have a fine stay. But if you encounter any issue, any emergency, or any unexpected event that requires even a shred of flexibility or compassion, you should know this is the kind of person you will be dealing with. Book at...
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