Läderach • The Exchange TRX Store — Local services in Kuala Lumpur

Each have their own personal preference like coffee and chocolates. Most people can’t differentiate between different types of coffee. Just like chocolates.

I tried these in Zermatt, Switzerland and loved it. The fresh chocolate slabs are famous in those regions and have many more well known brands, each have their own unique flavours and taste. Unless you’re not a chocolate lover and can’t know the difference between Lindt, Godiva, Läderach and other high end chocolates, you better give this a miss.

Because i knew what it tastes like, my first visit here at this shop in TRX, I went straight to get 200grams because I know the quality of their chocolates. I bought 300grams in Switzerland previously. Price range was similar.

Service was good, staff were giving out some free samples and I got a nice piece to try as well. There were a few customers who knew this brand straight away bought the FrishScoggi but many turned away due to price.

Other types of chocolates in the shop is also as good. I bought a few small boxes as souvenirs for my work mates to try and they immediately told me it’s so much better than other brands they’ve eaten.

Will definitely return for more, but not...

In consistent with the negative reviews stated here, I have encountered a very unpleasant experience at the store. For such an exclusive, expensive & international brand, the customer service provided is very very poor. I came to customised a box of chocolate for events and I have explained my budget. Instead of providing what I want, I was being shown choices that is above my budget & I have to reiterate many times what my budget is.

It is hard to communicate a simple request & this shop only sells chocolates. It was so difficult trying to arrange for customised order & the time required for completion of wrapping also was not communicated properly. This has cause unecessary time wasted here. For just chocolates, it is not worth my time.

Please send your staffs for English & communications...

I recently visited Läderach at TRX, expecting a premium experience given the brand's reputation and the price of their chocolates. Unfortunately, it was anything but. The customer service was disappointing! staff were not attentive, struggled with English, and their approach was unprofessional and pushy, more like a street market than an upscale chocolatier. To make matters worse, they sold a chocolate that was just one month away from its expiry date!

For such an expensive brand, this kind of service is unacceptable. It's clear that the staff are not well-trained or knowledgeable about the products they're selling. If you're going to charge high prices, your service should match.

I won't be returning, and I hope management takes this feedback seriously before more customers are...