CHARLES & KEITH - THE EXCHANGE TRX — Local services in Kuala Lumpur

A huge thank you to Daniel, Arep, and Chaie for helping me find the perfect heels! This was my first time buying heels, and I initially thought I’d go for a basic black pair. However, they were incredibly patient, welcoming, and helpful, letting me try on so many options while giving great advice and opinions. I really appreciate how they always served with a smile, gave me space to decide without being pushy, and made me feel comfortable throughout the process. Daniel, in particular, was especially patient and attentive. Their friendly and professional service made the whole experience so enjoyable. I’ll definitely be coming back to...

I had a great experience with Aishatul. I called the store in advance to check the availability of a pair of shoes I want, and she was incredibly helpful and patient. She promptly checked the stock for me and even confirmed the sizing options available. When I arrived at the store, she recognized me and continued to provide excellent service. She was attentive without being pushy, brought out the size I needed, and made sure I was comfortable throughout the shopping experience. Thanks to her professionalism and friendliness, I was able to find exactly what I was...

I recently had the pleasure of being assisted by Yana at the TRX branch, and her service was truly exceptional. I asked her to bring me several pairs of shoes multiple times, and she always did so with a smile. My shoe size is actually EU 37.5, but they only had size 38 available. Yana thoughtfully provided me with an insole sample, which made all the difference. Thanks to her, I was able to happily purchase the size 38. I really appreciate her considerate and attentive service. She went above and beyond, and I...