Suitsupply Amsterdam — Local services in Amsterdam

I like products of Suitsupply. Craftsmanship and quality of products are excellent. This is why I am a returning client but not anymore.

Unprofessional, disturbing and arrogant behavior of your colleagues is not only disappointing but extremely annoying. This impacts client experience totally.

Here are the problems: • I arrived your office on 2nd of September at Willemparksweg and it was busy. I spoke two of your colleagues to pick up my deliveries. One of them told it another and half an hour passed. • Some told me to go upstairs after waiting long time. In the meantime, I was asked if I bought smth two times. (I bought 3 suits, 2 shoes and 1 polo T-shirt) • After long time waiting, I was asked about my email. Actually I was asked about my email 5 times during my 1.5 hour stay in your shop. • Afterwards, they told me that my deliveries are not arrived although I have received an email that all items are in the shop. I was asked to come next day and check again. • I showed the email with delivery number and insisted them to check. • Then they told me that actually they are delivered and happened to be just behind the desk. (!) • Then again I was asked about what I bought and if I bought smth. (!) This is very annoying because I arrived there with casual dress. • Then I wanted to try my suits and make adjustments which is required and most important selling point of Suitsupply. However, two different sales rep took care of this process with diverse views. (Joris and Wessel) • When I asked about turn-up on my trouser, I asked for 3 cm and I am told that only possible to make it 4cm. When I asked why, answer was shivering: No, it’s the way it is. I heard few times “no”, “not needed” or “we can’t do” without any explanation. • Then they told me that my suits should be sent to external atelier and it will take 3 days. I said you have three days ahead: Friday, Saturday and Monday. I can pick up Monday evening. Answer was again: “no”. • Then they suggested me to do it at an external atelier myself or do it at Suitsupply in Switzerland where I live. I told them I don’t want to do this at few different locations and a lot of effort. Can’t you do smth to deliver on Monday? Answer was: No. • I told them that I will take all my deliveries and do it myself with another tailor. They said that’s a good decision. • This annoyed me a lot because taking it to someone who doesn’t know Suitsupply products is not convenient and practical either. • Before I left the shop, I decided to speak with the tailors in the store. This is the major unique selling point of this brand at first place. I asked them if they can do my reparations until Monday evening? They said sure yes. This was a shocking moment for me because Wessel or Joris did not even check with the tailor in the store before they sent me away. Tailors are in the store for a reason isn't it? I had to speak and arrange it with the tailors myself instead of Suitsupply employees who could just spoke with the tailor 30 second - just 3 metres away. Obviously, there was no external atelier to do the job either. • Finally I paid the amount for various alterations in 3 suits. • On Monday evening, I went to your store again to pick them up. Same tailor was there but your colleague in the second floor made me wait again long and acted quite unpleasantly. • Finally I got my suits and came home. Half of the requested alterations were not done. Only trousers were shortened. • Willemsparkweg store is a nightmare as a client. I kept my attitude very kind and did not react to your colleagues but this is not acceptable. • Although I bought 5 suits and various other things from you in last 1 year, I receive this service and having such an unpleasant feeling. (!!) Just wanted to inform about this in case someone in your organization would be interested. Such a pity.

Your products are amazing and I really appreciate quality of materials, style and craftsmanship but I do not want to experience this level of negative vibe and treated as such...

Maxim at Suit Supply Amsterdam exceeded all my expectations! His exceptional customer service, attention to detail, and extensive knowledge of the products made my shopping experience truly enjoyable. He went above and beyond to help me find the perfect item, and his friendly demeanor created a welcoming atmosphere. I highly recommend seeking Maxim's assistance for a seamless and enjoyable shopping experience at Suit Supply Amsterdam. My experience at Suit Supply Amsterdam was elevated to new heights thanks to Maxim's exceptional service. From the moment I entered the store, Maxim's welcoming demeanor and genuine enthusiasm for helping customers stood out. I was initially shopping for a suit, and Maxim's extensive knowledge of the various styles, fabrics, and fits made the selection process incredibly smooth.

Maxim's expertise became even more evident when it came time to find the perfect fit for a shirt, pants, and coat. He took the time to understand my preferences, ensuring that each piece not only complemented one another but also suited my individual style. His attention to detail was truly commendable, as he meticulously assessed the fit of each item, making necessary adjustments to create a polished and tailored look.

What impressed me most about Maxim was his commitment to customer satisfaction. He didn't just focus on making a sale; instead, he prioritized my comfort and confidence in the clothing. Maxim's patience and willingness to explore various options until we found the ideal combination made the entire fitting process enjoyable.

Beyond his technical expertise, Maxim's friendly and approachable nature added a personal touch to the entire experience. He made me feel valued as a customer, fostering a positive and relaxed atmosphere throughout the fitting. Maxim's passion for his job was evident, and it significantly enhanced my overall satisfaction with Suit Supply.

In conclusion, Maxim at Suit Supply Amsterdam is a true asset to the store. His professionalism, extensive knowledge, and genuine commitment to customer satisfaction make him an outstanding representative of the brand. I highly recommend seeking out Maxim's assistance for anyone looking not only for high-quality attire but also for a personalized and enjoyable shopping experience Thanks...

I needed a nice looking suit for my wedding and I chose suit supply to get one. I bought it two months before the wedding, and the shopkeeper suggested me to make small alterations to make it fit better. I left suit to be altered 7 days before the wedding. It was supposed to take three days and no one called me to take it from the store. I called them and they told me suit is ready to be picked up. I went to the store and the shopkeeper was very friendly. I unzipped the suit to check the alterations of the suit, the shop keeper told me it is very simple alterations and it does not really need to be checked. His confidence made me not to check the suit.

At home, one day before the wedding, I saw that all the pins are on the suit still. There were no alterations done. They just gave me the same suit again. I had to deal with the alterations the same day with the wedding. It was very stressful. I think communication between the shopkeepers and the tailors is not really good. What you have told to the shopkeeper is not reflected to the tailors. It is just ignored easily.

I might have some bad luck, my bad experience might not happen to everyone. But please do not trust what they deliver, and check it again. Even in the wedding day, when I was on the high prio list, they forgot to iron the suit although I told them many times.So please check...