JB Hi-Fi Riccarton — Local services in Christchurch

I went to buy earplugs in Riccarton mall today 30th December around 12:30 pm. I asked the sell person and he recommended brand Sennheiser rather than Bellini so I made decision to buy that for $45. I returned to my friend waited for me in coffee shop just 3 shops away and unbox to have a look the product and found out it was not the earplugs but just the accessories

So I immediately returned to the JB Hi-fi shop. Look for the sell person whom gave me a service. He even not realised he sold the accessories to me as he said it should be earplugs in the box. After he found out he willing for me to changed the product to be Belkin instead.

When he brought me to the register counter the lady name Cadi in charged. She told me she had to check the condition of the product. I’m fine as I said I just bought that like 10 mins ago. She just acted for a while ( waste the time ) and said to me under hygiene issues she can’t refund the product. That’s made me quite angry If that kind of issue under purchasing condition in earplugs products you should put a sign or requested every staffs to inform customers to carefully purchase the product. Not push that problem to me as a customer.

Then she said she had to wait a manager and he just 2 registration machines away. He knew I’m waiting and it seems he doesn’t like to care. I asked Cadi how long do I have to wait cause I don’t want my friend to wait for me too long for this silly issue she caused me in problem.

I started to be more angry because it seems no one try to sort it out. So I told Cadi I will report her and said it was a bad service. I understand the condition that you have to check for hygiene issues but I told her to look at receipt what time I purchased that. It just only 10 mins ago. I haven’t touch any of your products that plugged into ears. So I cant accept why she made it like big issue to me.

The manager turned to me and denied to refund as he said I talk not nice to his team. He said he and his team wasn’t do a bad service as I said. Well you should learn how to take good care of your customer’s feelings before you claimed you give us good service. I even not feel you treated me fairly. Your staff recommended product for me to purchased and I can’t refund as it was misunderstood that’s not the product I’m not looking for. Do I have to study of your products rather than your staff’s studies?? They should understand everything in the store that they can recommend customer to...

Helpful staff on the phone, an item i wanted as a Xmas present was out of stock, a phone which at other main stores was at least $499 but advertised here at $399. I hadnt heard of the place so i assumed it was some dodgy online store & wasnt prepared to make that pricey purchase there. I used their online form to make a query as i really wanted that phone and heard shops were selling out. Later on my cellphone rang when i wasnt around and there was a message left, it was a very nice and bubbly girl answering my many questions. So i called back and got a different but no less enthusiastic salesgirl. Bad news was that store had sold out but had some ordered..no way of telling when they would arrive. However other stores around the country had them, if i bought online it wasnt guaranteed to arrive before Xmas which surprised me. But they could get a phone transferred to their shop quicker & i could pick it up in plenty of time. Really pleased as i didnt want to have to pay $100 more at places such as The Warehouse etc half an hour later it was the store calling to say the phone was there...i asked how it could get there so quick? And it ended up being that order coming in! Couldnt believe my luck, & what was really nice was that the salesgirl was really relieved and happy for me! Not many shop assistants are that nice. I had asked if i could pay over the phone with my debit card and get it courierd (lets face it Riccarton mall at Xmas? Madness) but apparantly they cant process an order like that. So went in, the shop was confusing as couldnt find a counter or till etc when you walk in, or staff to ask where one is, at least 1 other couple were looking bewildered as well & we overheard a customer saying the counter was way at the back of the shop. Its a big, long shop with a kind of tier you go up. Lady at till served quickly and nicely, & got the treasured item $100 less than other shops so very happy,...

I have had two bad experiences with JB Hifi in the past 3 weeks. First one; I wanted an apple silicone case for my Iphone 14. They were seeming to be not in stock anywhere but were showing that they were available at JB Hifi so I called the store at Westfield ChCh to double check it was there before I went in. The lady who answered seemed to be inconvenienced by me calling & quickly told me yes that they have all arrived and are in store, so off I went with my toddler, parked right near the entrance nearest JB Hifi so i could quickly run in & not take the buggy. Well, i get in there, search up & down the cases before finally finding someone to ask. Nope those cases were in-fact not in store. Got told to maybe go try the other tech stores in the mall. Super helpful.

The 2nd one is more frustrating purely because of the 1st situation. My fitbit charger broke, so online i go to order another. I checked all other retailers first which showed they were out of stock or on special order, but not JB Hifi, the only one showing available. So I order. 8 days ago. Order confirmed, sweet! Fast forward to yesterday, wondering why it hasn’t arrived or why I haven’t received shipping notification. Message JB Hifi, and lo and behold, they don’t actually have it in stock. It’s on back order. Seriously?! Why not tell people that before they order or soon after and let them decide if they are good to wait that long, like every other tech store did.

Asked them to cancel my order & that’s it for JB Hifi. We will not shop...