2degrees Tauranga Crossing — Local services in North Island

Visited Tauranga Crossing Store yesterday with my wife as she required assistance to sort her mobile phone account. Approaching a young male staff member she explained her issue , the staff member then walked to a desk and sat down, all while not acknowledging my wife nor any face to face communication and left her standing while he sat and rudely asked her what she wanted. My wife was informed by the Customer care service operator via phone call to go into the nearest store and her issue would be easily sorted. This guy in store repeatedly told my wife she didn't get it, that what she needed done was not possible and return tomorrow. He was rude and arrogant, and proceeded to one Last time repeat what he said but this time in a louder tone and very very slowly as If insinuating my wife was stupid. My wife said she would go to another store as his behavior was rude and unprofessional, his reply was ok no worries. I told him he was rude and not to speak to my wife like that. He smugly shrugged and dismissed me. My wife no longer wants to be a customer of 2degrees and is still upset and feels humiliated. If you can't treat people right and provide a pleasant customer service experience then find...

Initially went to set up a wireless broadband for my new place and decided to get a new phone as well.Big mistake,as the salesman was relentless in screwing as much money out of me as he could ,after many trips to ATM under duress,the salesman said they can't access online banking from there computer's pre sign up,suddenly could source internet banking to every penny out of me,good commission for hin,that day,but I'll never shop at the branch of 2degreees ever again,left the store feeling harassed,belittled totally and culturally disrespected throughout the entire process....we never ever...

Terrible customer service. They never answer their store phone. When I make the time to go in store, they don’t have any information. I suggested maybe I need to cancel my plan and move to another Telecom provider and they were more than happy to let me do that, I’ve been with 2 Degrees for years. They simply do not care about their customers, don’t care about my loyalty or anything. I’m not a person to make a scene so I definitely don’t think I was rude. Not happy, will definitely consider taking my...