CityFitness New Plymouth — Local services in North Island

The gym and its facilities are great, no doubt, but the parking system is a total nightmare. Every time you go, you have to register your car on a tablet before 6 PM, just to get 1.5 hours of parking. If you're even five minutes late, forget to register, or if the tablet isn’t working, you’re slapped with an $85 fine. And don't even think showing them you're a regular gym member will help. I had to appeal over FOUR times, and argue non-stop for more than 1.5 month before I finally got the ticket canceled.

The gym doesn't care either – when you ask for help, they just throw their hands up and say the parking system is separate, so tough luck. The same goes for the parking and smart compliance. They say the gym and parking aren’t related, so it is your issue. It’s clear this whole system is just a money-grab, designed to screw you over.

If you get a ticket, just know you’ll be stuck appealing over and over again, wasting your time and energy, until they finally back down. But don’t pay...

I got fined $85 for parking at CityFitness, and this is absolutely unreasonable. The signage clearly states that members can park for 90 minutes, but there was NO clear notice requiring us to enter our license plate details. If this is mandatory, why isn’t it clearly communicated at the entrance or inside the gym?

This feels like a money trap rather than a fair parking policy. A simple, well-placed sign could have prevented this issue. Instead, members are being unfairly fined for something that was never properly communicated. Extremely disappointed in both CityFitness and the...

The new parking system is a trap. They just rip you off with $85 every time. There's this tablet that you can enter you license plat in it but it doesn't work most of the time and you need to try every 5 minutes. Can you concentrate on your workout like this? Well, I can't. Then there's maximum of 90 minutes. 91 minutes and you have to pay $85 fine. Very good source of income for this "Smart Compliance" with ripping off patients and gym goers. I'll start looking for other gym options. This is costing me too much. Mentally and...