MOTAT Shop — Local services in Waitematā

Serious Online Comment on Manager Lili and Trina

I am incredibly disappointed with my experience at MOTAT today. After losing my MOTAT membership card, I requested a replacement and handed over my child’s MOTAT card to the staff, who assured me they would return it later. However, when we left, my child’s card was missing. The staff insisted that children under five do not need a card even though I had given it to them earlier. They refused to return it until I argued with them for an extended period.

I am deeply concerned that MOTAT staff took my child’s card without explanation or permission. They had no right to confiscate personal property without informing me of any policy change. There was no prior communication about this supposed new policy, and the staff were unprofessional in handling the situation.

I expect MOTAT to review this incident, improve its policies, and provide better communication with visitors regarding...

Really nice place to find educational toys for the scientifically minded kid (and parents). My son always comes home with new ideas for his...

Gifts, variety and creative really with good selections and...